Associate Import Transportation Coordinator

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.

To learn more about our core values and what makes us truly unique in our industry, please  .

We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here:
Mohawk Global - A Great Place to Work!

The Associate Import Transportation Coordinator supports the efficient movement of international import shipments by leveraging Mohawk’s global partner network, transportation systems, and operational processes to deliver a high level of customer service and operational support. This position is designed as a foundational learning role for individuals beginning their career in logistics and supply chain operations. Under the guidance of leadership and experienced coordinators, the Associate Import Transportation Coordinator develops operational knowledge, communication skills, and industry experience while contributing to shipment visibility, operational accuracy, timely communication, and proactive issue resolution.

This role supports company revenue and customer satisfaction through accurate file management, timely shipment processing, and a willingness to continuously learn and grow within the transportation industry.

• Provide timely shipment updates and responsive support for import shipments.
• Coordinate with customers, carriers, overseas partners, and internal teams on shipment status and delivery requirements.
• Maintain a high level of professionalism, responsiveness, and customer service.
• Communicate delays or service issues proactively and escape sensitive concerns appropriately.
• Develop knowledge of transportation processes, documentation, and systems through hands-on operational support.
• Track and monitor shipments, maintaining accurate file setup, milestones, and shipment visibility.
• Manage shipping documentation and support cargo availability, dispatch, and delivery coordination.
• Communicate customs clearance and shipment requirements to appropriate stakeholders.
• Escalate operational issues, delays, or service concerns when necessary.
• Assist in investigating shipment delays, documentation issues, and operational discrepancies.
• Support resolution of transportation issues across air, ocean, rail, and domestic modes.
• Follow up with vendors, carriers, and internal teams to minimize service disruptions and additional costs.
• Assist with corrective actions and recovery plans when service exceptions occur.
• Work closely with Transportation, Customs Brokerage, Domestic Operations, Accounting, Sales, and overseas partners.
• Maintain professional communication with internal and external stakeholders.
• Participate in training, operational meetings, and process improvement initiatives.
• Support a collaborative, accountable, and service-focused team environment.
• Maintain accurate shipment data, documentation, and records within Cargo Wise and related systems.
• Assist with file finalization, billing audits, and invoice completion.
• Support compliance with SOPs, customer requirements, and operational procedures.
• Ensure files are completed and billed accurately and on…