Airline Catering Administrative Manager

OHCLE - XU, 5970 Cargo Rd., Cleveland, Ohio, United States of America

The Administrative Manager acts as a liaison with all department Managers in the Flight Kitchen and airline(s) regarding performance issues and customer’s requests. He/she will be responsible for coordinating and directing menu presentations, spec changes and schedule changes with the airlines.

• Account Management for all airline accounts, office supplies, auxiliary vendor accounts
• Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations
• Ensure accurate billing and provisioning to the airline
• Maintain daily par levels and inventory control in accordance with customer standards
• Ensure equipment inventory is taken in a timely and accurate manner
• Ensure the on-time departure of all flights using catering guidelines
• Support the respective departments regarding all airline cycle changes
• Monitor and ensure compliance with customer specifications and equipment, policies, and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
• Maintain customer specifications and monitor changes
• Ensure that the airlines measurement system is considered in each department
• Coordinate and participate in all Flight Kitchen evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
• Monitor and ensure Flight compliance with the airline’s safety expectations
• Develop, document, and maintain flight attendant comment and delay database
• Support the Food Department in menu presentations as needed
• Assist in Chef tables with Food Safety
• Track quality scores
• Ensure par levels of local inventory and specific goods (supplies and services)
• Participate in special customer projects
• Leadership
• Ensure that the areas of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety and etc.