Account Supervisor

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Who we are looking for:

VML is seeking an Account Supervisor to help lead the day-to-day management of a client through customer experience and digital strategy initiatives. The Account Supervisor is responsible for the health and well-being of their projects and their team. They will understand what's needed in the short and long term and work closely with our cross-discipline leads (Strategy, Analytics, Creative and Project Management) to ensure long-term success.

They will assist the Account Director in identifying new growth opportunities for the account.

The Account Supervisor combines expertise on digital trends and technologies with an intimate understanding of clients' goals and needs in order to anticipate what their needs will be and how VML can serve them. Website, digital destination and CRM understanding and experience is ideal.

What you'll do:

• Client | Partner with Account Leadership to oversee the translation of our clients' vision into a roadmap that will achieve client goals, while generating work that is creatively brilliant, measurable and has a cultural impact. You'll be the point person for all day-to-day client communications across multiple teams.
• Team | Manage, inspire and motivate project teams. Review team deliverables, provide strategic oversight and ensure the work gets noticed, used and appreciated. Act as the agency's expert on a given client and/or business capability. Collaborate with a large cross-functional team internally and client-side. Participate in internal vision & strategy sessions for the account. Develop strong relationship and effectively communicate with clients, agency partners, and internal teams.
• Process | Drive profitability at scale within the teams and as we sell in new offerings. Find innovative ways to build new best practices.

Who you are:

• A builder | Entrepreneurial attitude coupled with a strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
• Open and collaborative | Our team is close-knit and supportive and we're working with a lot of unknowns - you must be a champion of team environments that are comfortable and encouraging, especially working cross-discipline.
• Optimistic and resilient | Dig in and figure out how to work around problems. Provide a balance needed to maintain stamina and positivity. You should have a strong work ethic- loving to learn new things and willing to work hard to achieve your goals.
• Ego-less | We all wear the hats that need wearing, it's a mentality that makes the team successful.

What you'll need:

• Minimum 5 years of client services experience in a digital and/or creative agency.
• Experience leading small and large scale digital marketing projects across media, SEO, CRM, and creative across all digital and offline channels.
• Experience and a proven approach to building relationships that result in new, profitable revenue opportunities as well as driving incremental growth on existing work.
• Proven ability to lead, mentor and collaborate in a team-oriented multi-agency workplace; fostering career growth for the individuals on their project teams.
• Outstanding ability to lead, convince and inspire in a client-service environment.
• High knowledge and expertise in marketing - and personal perspective on - media trends and technologies, business and client industry performance analysis, , social, campaign work.
• Established proficiency in managing large media budgets and client financial processes and requirements with precise attention to detail.
• Proven ability to negotiate statements of work and contracts - effectively forecasting and scoping work with teams in close collaboration with project management.

What we offer:

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental,…