Director of Auxiliary Services

Overview

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $71,041 and $89,867, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

POSITION OBJECTIVE:
The Director of Auxiliary Services provides strategic leadership, management, and oversight of several key university services including dining retail and meal plan, bookstore, vending, pouring rights, and print services. The Director is responsible for ensuring that all auxiliary services operate efficiently, provide excellent customer service, meet financial targets, and contribute to enhancing the overall student experience.

This role requires a hands-on approach combined with a creative mindset to elevate service delivery and foster a positive campus environment. The Director of Auxiliary Services seeks continuous improvement and innovative solutions to enhance the campus experience, improve operational effectiveness and increase revenue opportunities. The overall objective is to ensure the provision of "best in class" services while maintaining the financial solvency of the auxiliary programs.

• Responsible for oversight of contract budgets of approximately $27 million. Provide oversight and management of revenue budgets across all areas of responsibility. Lead long-term planning for contract services, with a focus on aligning with university goals and meeting the evolving needs of students and the campus community. Through Bon Appetit and other contractors, direct the delivery of catering services in a coordinate effort to maintain efficiency while ensuring the best possible service is delivered to the university community.
  
  (10%)
• Act as the primary liaison between the university and key strategic business partners, specifically focusing on managing relationships with our food service and vending providers and working closely with the university's bookstore vendor. Prioritize the growth and development of these partnerships. Monitor performance metrics and service levels to ensure operational excellence. (10%)
• Plan and develop strategies for generating revenues and resources for specified the auxiliary services. Develop and carry out a plan of action focusing on marketing of services to all relevant constituents. Perform periodic cost and productivity analyses to ensure maximal service. (10%)
• In partnership with finance and budget, conduct cost-benefit analyses for new initiatives and operational changes to ensure financially sound decision-making. Work closely with the university's finance and budget office to align financial strategies for auxiliary services with broader institutional financial goals and to conduct regular financial analyses to identify trends, forecast future needs, and allocate resources effectively. Implement and maintain financial controls within all applicable programs to ensure safeguarding of assets and maximum return form operations.
  
  Prepare monthly, quarterly and annual P&L, ROI and metric analysis reports for review by senior leadership. (10%)
• Direct the analysis and evaluation of all vendor contracts, business proposals and special projects. Oversee the day-to-day administration of the university's bookstore contract with Barnes & Noble. Direct the travel program including feedback and monitoring of policy, administration of on-line travel site through preferred vendor, relationship with other preferred travel vendors and negotiation of preferred buying agreements for other travel products.
  
  Oversee travel expenses including travel prepayments on BTA cards, reimbursement, and travel advance reconciliation. Oversight of the printing services contract managed by Fed Ex. 10%
• Manage a team of professional staff for auxiliary services. Foster a culture of continuous improvement, encourage forward thinking solutions, and guide the professional development of staff. (10%)
• Manage negotiations and management of contracts with strategic partners and vendors, including handling RFP processes. Ensure that all contractual agreements are beneficial to the university and compliant with standards. (10%)
• In collaboration with the AVP, Administrative Services develop capital budget needs for the maintenance and improvement of campus infrastructure and services as related to the dining program and other contract areas. (10%)
• Regularly assess performance, ensuring high standards of service delivery and student satisfaction. Address any areas of concern promptly and efficiently. Continuously assess the needs of the campus community while actively engaging with the student body to enhance student satisfaction. Recommend and implement changes to enhance service delivery,…