Reg Ops Director

Reg Ops Director – Community Medical Services

Community Medical Services (CMS) is hiring a Regional Operations Director responsible for the overall smooth operation of services, including process development for all assigned facilities. Focuses on process improvement, lean initiatives and creating strategies to improve efficiency and productivity, and monitoring and analyzing existing processes. The Regional Operations Director communicates, trains, and implements all company policies and ensures compliance. Goal of position is to create efficient processes, set parameters and implement directives to support operational efficiency and growth.

The Regional Director ensures that all appropriate professional standards, licensing and certification requirements for all staff are maintained as directed by the local RBHA, CARF, State and Federal agencies.

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

• Develops and implements processes and procedures that will ensure the quality delivery of all functions. Has acute problem-solving ability to rapidly identify opportunities for improvement, locate key levers to effect change, and formulate a practical implementation plan.
• Hold accountable team members to develop and implement robust processes to improve quality and productivity within the area.
• Oversees staff and clinic production, census and related metrics and works with all staff to meet outcome goals.
• Provides weekly operations meetings and relevant operations topics and plans for execution are prepared ahead and discussed at meetings and secures ability to develop and share best practices across the locations.
• Supervises Clinic Coordinators, Regional Nursing Managers, and other regional support roles at assigned locations and assists in HR/employee issues including hiring, PAN forms, corrective action requests and terminations. May include training as needed to related program and processes.
• Facilitates employees by way of conflict resolution, reviewing individual performance, and representing/participating at operations meetings. Employees’ performance is appraised to ensure success and positive attitudes and conflict resolution is undertaken to resolve problems.
• Maintains and upholds the facilities to standards and makes sure that each staff is working efficiently. To be able to guarantee effectiveness of staff, the manager is required to train and evaluate members of the staff.
• Mentors, trains, and develops teammates for career progression and learning. Trains staff to ensure compliance with all operational policies and procedures ensuring policies are thoroughly communicated to all staff in a timely manner.
• Works with Clinic Managers and Senior Clinic Managers to verify timely completion of required QM documents, such as diversion, production requirements, outcome surveys, Emergency preparedness drills, new employee and annually employee training, community relations and other related Clinic Manager job description requirements.
• Monitors, prepares and manage budgets, Profit and Loss for assigned location(s) (P & L’s). Oversees growth of assigned clinics and sets goals for growth within region.
• Works with Clinic Managers and Senior Clinic Managers for financial concerns and growth strategy.
• Works with financial department to manage and oversee clinic growth, profit, loss, budget and financial related concerns for assigned clinic(s).
• Key performance indicator development and management /oversight of metrics and dashboard for all related facilities.
• Attends meetings as assigned by management team related to oversight agency protocol and required involvement. Involved in updating policies and procedures related to changes in state, federal, Medicaid, CARF DEA or other oversight agency needs.
• Travel to locations (including regions and states of oversight) and attendance to local community meetings as…