Assistant General Manager

About Us

We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

STAFF DISCOUNT | MEDICAL BENEFITS | PTO AND A LOT MORE | okay, deep breath… healthcare, life assurance, high street retail discounts, employee assistance programs, enhanced family friendly policies around maternity and paternity leave, holiday days per year, pawternity leave, DE+I and crew forum groups and a “shifty” crew beer at the end of every shift.

We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.

Job Purpose:

To support the General Manager in leading the site, driving operational performance, and delivering exceptional customer service. Take full responsibility for the site in the General Manager’s absence, ensuring the team is motivated and aligned with business goals.

• Site Performance:
  Support the General Manager in achieving key performance metrics and deputize in their absence.
• Training & Development:
  Ensure all crew members receive necessary training and work with the GM in site to plan and schedule sessions, inductions, beer schools, etc.
• Leadership:
  Lead shifts to ensure the crew is fully prepared for service, delivering excellent customer experiences.
• Team Development:
  Mentor and support junior managers, equipping them with the knowledge and skills to succeed.
• Safety Compliance:
  Conduct safety checks and audits to maintain high standards of safety in the venue.
• Strategic Planning:
  Collaborate with the General Manager to devise strategies for improving site performance across all metrics, including P&L.
• Customer Focus:
  Champion customer service excellence by constantly improving service delivery.
• Operational Management:
  Manage stock levels, staffing, and other operational aspects to ensure smooth site functioning.
• Recruitment:
  Oversee the hiring process and manage the Applicant Tracking System (ATS) for recruitment.
• Scheduling:
  Manage employee schedules and attendance using the time and attendance systems.
• SOP Implementation:
  Working with the GM to create and implement SOPs.
• Incident Management:
  Administer handovers and ensure proper procedures are followed in the event of an incident, employee relations issue, or guest complaint.

Applicants must be at least 21 years of age due to the sale, service, and handling of alcoholic beverages in accordance with state and company policy.

• Extensive experience in a senior management role within a hospitality or retail environment, with a proven track record of delivering strong business performance.
• Substantial experience in managing high-performance teams, including training, development, and performance management of junior managers and crew members.
• Significant experience in managing site operations, including overseeing health and safety processes, stock management, and ensuring legal compliance with licensing regulations.
• Experience in working closely with senior leadership on financial management, including P&L management, budget control, and identifying areas for financial improvement.
• Desirable:
  Experience in deputising for senior management, having full responsibility for the business in the absence of the General Manager.

• Advanced knowledge of business performance metrics, including P&L management and operational KPIs, as well as legal requirements within the hospitality industry, such as licensing laws and health and safety standards.
• Detailed understanding of site performance management, including stock control, crew training, and service improvements. Must also have in-depth knowledge of scheduling, crew development, and service excellence aligned with Brew Dog’s standards.
• Understanding of daily site operations, health and safety protocols, and stock management, along with…