Product Group Manager, Field Evaluations, Midwest and Eastern

Employment Status:
Regular Time Type:
Full time

The Product Group Manager, Field Evaluations leads the day‑to‑day delivery of high‑quality evaluation services for the designated region in the Midwest and Eastern USA. This role is responsible for achieving service, quality, customer, and financial targets while building a strong, engaged team and ensuring alignment with corporate and divisional objectives.

• Lead evaluation and testing projects within the designated product group, ensuring timely, high‑quality delivery.
• Manage team performance through hiring, coaching, development, and performance management.
• Build strong customer relationships by providing proactive communication, technical guidance, and issue resolution.
• Support business planning, budgeting, forecasting, and resource planning for the assigned group.
• Monitor productivity, customer satisfaction, safety, and compliance, and implement corrective actions when needed.
• Prepare management reports and contribute to operational planning and continuous improvement initiatives.

• Communicate clearly with customers, team members, and leaders on priorities, risks, timelines, and project status.
• Foster collaboration across teams to resolve delivery issues, manage dependencies, and improve customer outcomes.
• Set clear goals, delegate effectively, and provide coaching that supports growth, accountability, and strong performance.
• Promote a positive team culture built on respect, feedback, continuous learning, and adaptability to change.

• Deliver multiple projects on time, on budget, and to quality standards while optimizing team utilization and margin.
• Allocate resources effectively, manage schedules, and ensure productivity targets are achieved.
• Drive continuous improvement in service delivery, technical execution, and operational efficiency.
• Identify and mitigate project, operational, and customer risks in a timely manner.
• Support complex customer opportunities, including commercial quotes and RFPs, as needed.

• Demonstrate visible leadership in health, safety, security, and environmental practices.
• Ensure team members are trained, equipped, and supported to work safely and in compliance with procedures.
• Promote safe work practices, address unsafe behavior promptly, and participate in investigations and corrective actions when required.

• 3–5 years of managerial/supervisory experience.
• Minimum 5 years of certification or equivalent technical experience preferred.
• Post‑secondary diploma or equivalent in a technical field.
• Knowledge of U.S. and Canadian‑based electrical standards and local installation requirements and/or codes (e.g., NEC, CEC) is a plus.
• Ability to assess and report on upcoming product trends within the assigned market group.
• Problem resolution skills to deliver high quality and timely service.
• Analysis skills required to formulate financial and business plan forecasts.
• Good interpersonal, communication, and presentation skills required.
• Conflict resolution skills to deal with employee and customer issues.
• Ability to communicate effectively with external customers, auditors, QA managers and technical staff.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.