Service Operations Manager

Location:

Cleveland, OH, United States. Job .

We Elevate the quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. Join the Schindler team to contribute to making places more accessible, inclusive, and sustainable.

• Execute the territory operations business plan supporting the region’s financial and non‑financial objectives.
• Develop a recommended operational budget in partnership with the General Manager – Service and manage expenditures within approved specifications.
• Develop and coordinate implementation of operational BDPs for service delivery cost improvement goals.
• Manage operational budget via appropriate asset management measures and billing procedures.
• Build and maintain strong commercial relationships with key customers and industry consultants.
• Ensure adherence to a strong customer excellence plan delivering high‑quality service and growing customer loyalty.
• Manage, mentor, and lead a team of Field Superintendents and Project Managers, setting objectives, managing performance, and developing skills to meet financial targets and KPIs.
• Hire and onboard new Service Superintendents and Project Managers.
• Establish procedures and leadership practices that foster participative management, high morale, and alignment with Schindler’s cultural beliefs.
• Engage in proactive labor relations with local business agents with support from Schindler’s Labor Relations team.
• Set expectations for Field Technician engagement and support ongoing training, performance management, and quality improvement.
• Advise Superintendents on manpower movement of specialists (e.g., adjusters, hydraulic mechanics, escalator mechanics).
• Ensure all required service operations meetings are effective and lead them when appropriate.
• Provide expert technical knowledge for projects needing additional oversight or intervention.
• Interface with Product Line experts on operational challenges, product issues, safety concerns, and parts fulfillment.
• Coordinate personnel and product safety responsibilities with Field Quality Excellence, including safety training, process adherence, technical training, and equipment testing.

• BA/BS in Business, Management, Engineering or related field.

• Possess overall knowledge of product and application; service techniques and procedures; ability to understand financial statements; awareness of contract legal terms.
• Multiple years of experience in the elevator industry or a service‑oriented business.
• People management experience.
• P&L management experience for an industrial company.

• Fully vested 401k match up to 7% of total eligible compensation.
• Competitive medical, dental, and vision plans effective from first day of hire.
• 3 weeks’ vacation (increases with tenure), 7 sick days, 3 floating holidays, and 8 company‑observed holidays.
• Tuition reimbursement after 6 months of service.
• Parental leave: 100% base pay for 6 consecutive weeks in first year of a child’s birth or adoption.
• Development opportunities for professional and leadership growth.

• Safety:
  Uphold the highest safety standards for all.
• Integrity and Trust:
  Foster honest, ethical relationships.
• Create Value for the Customer:
  Deliver innovative, reliable solutions.
• Quality:
  Ensure excellence in every product and service.
• Commitment to People Development:
  Nurture our people, the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics, health, disability, or veteran status.

Any unsolicited application from recruitment agencies is deemed rejected and does not constitute an offer from a recruitment agency.