Manager, Customer Success

Shape the future of Search. About Bright Edge

Bright Edge is a leading enterpriseSEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets Bright Edge apart is our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, Bright Edge is a great place to build your career.

Our Customer Success organization is the heart and soul of Bright Edge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

We’re looking for a Manager to lead our Digital Customer Success team, focused on driving impact for Bright Edge’s enterprise customers. You’ll coach a talented group of CSMs, helping them develop both their analytical expertise and their ability to deliver world‑class customer experiences.

If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win — this is the role for you.

• Lead and grow a team of CSMs — hiring, onboarding, and developing top talent.
• Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support.
• Oversee customer success programs: join key calls, review account strategies, and ensure customers achieve measurable outcomes.
• Monitor and drive team performance: set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention.
• Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of Bright Edge.
• Be a hands‑on leader: jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities.

• 5+ years of experience in customer-facing roles, with at least 3+ years managing teams.
• A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.
• A proven track record of developing talent and building high-performing, customer-obsessed teams.
• Experience managing complex customer programs or integrations across multiple business functions.
• Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike.
• A curious, data-driven mindset and a passion for solving marketing problems through technology.
• Bachelor’s degree required.

• Motivating, high-impact work that builds your career.
• Medical, dental, and vision insurance with multiple package options.
• 15‑23 days PTO depending on tenure plus 10 paid holidays.
• Pre‑tax commuter benefit plan and company contribution to help reduce parking/public transit costs.
• Discounted gym membership and fitness benefits.
• No or low‑cost therapy and professional coaching sessions through Spring Health.
• 4‑6 weeks fully paid parental leave.
• Pet wellness and insurance plans to keep your furry family healthy.

$90,000 - $140,000 a year

This role offers a base salary plus a quarterly performance bonus. The listed range reflects the total on‑target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, and other job‑related factors.

Bright Edge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.