General Manager
Listed on 2026-09-12
-
Management
Retail & Store Manager, Operations Management, General Management -
Retail
Retail & Store Manager, Operations Management
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Job Title
General Manager
Location
Cleveland Hopkins Intl Airport (CLE) - Cleveland, OH 44135 US (Primary)
Job Type
Full-time
Category
Operations
Education
Job Description
The General Manager (GM) is responsible for ensuring the daily operations, financial success, andoverallperformance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of 2-3 Store Managers, ensuring storesoperatein alignment with company standards while driving sales, profitability, and team success.
Location:
Cleveland Hopkins Intl Airport (CLE) - Cleveland, OH 44135
Schedule:
Mandatory weekend availability
Pay: $65,000 annually
Job Type: Full-time
- Free Life Insurance
- Short- & Long-Term Disability Insurance
- Paid Time Off
- 401k with company match
- Employee Discount
Job Responsibilities
- Manage sales, shrink and all controllable expenses.
- Effectively & proactively recruit and develop store teams.
- Manage team to ensure progressive improvement of store performance.
- Partners with property management and maintain continuous communication.
- Comply with all company Policy and Procedures and holds teams accountable for the same.
- Utilizes performance appraisals and continuous coaching effectively to develop management.
- Ensures that the management and sales staff is trained and developed to meet company expectations.
- Maintains well documented financial controls and accountability.
- Ensures that a clean, fresh, and orderly store environment is maintained.
- Effectively communicate with District Manager regarding any employee issues.
- Collaborate with Buying team to ensure inventory and stock levels are in line to maximize business.
- Oversee the effective merchandising of inventory.
- Other duties may be assigned.
- 3 years + experience in multi-unit leadership in a retail environment.
- Understands and can speak to Retail Math including all KPI’s
- Basic knowledge of Microsoft Office Suite
- Passion for phenomenal customer service and is results/goal oriented
- Strong verbal and written communication skills.
- Comfortable managing a team and highly self-motivated.
- Organized, detail oriented, and strong time management skills.
Additional Requirements
Mobility
- Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
Visual / Hearing
- Normal or corrected vision and hearing
- Can distinguish varying patterns, or materials
Language
- Understand, speak, read, and write fluent English
Physical Activity
- Use of fine motor hand functions
- Lift 0-60 lbs.
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.
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