Center Director

Role:

Center Director

Reportsto:

Regional Director of Operations

Employment Status:
Full-Time

Location:

Cleveland, Ohio

Every year, students from around the world arrive in the United States to improve their English, prepare for university, and pursue life-changing opportunities. As Center Director, you'll be the leader who creates that experience. This role combines the responsibilities of a business leader, community ambassador, operations executive, and student advocate. You'll lead a talented team, oversee center operations, build relationships with university partners, and create an environment where students and employees thrive.

• Provide overall leadership for daily operations.
• Hire, coach, mentor, and develop a high-performing team.
• Foster a collaborative, inclusive, student-centered culture.
• Drive accountability and continuous improvement.

• Create a welcoming environment for international students.
• Support student engagement, retention, and success.
• Partner with the Academic Director to ensure educational excellence.
• Resolve student concerns with professionalism and empathy.

• Serve as the primary liaison with university partners.
• Develop relationships with referral partners, landlords, and community organizations.
• Represent ELS in the local community.

• Own the center budget and financial performance.
• Monitor KPIs, enrollment, revenue, and expenses.
• Identify opportunities for growth and operational efficiency.

• Maintain compliance with company policies and regulations.
• Oversee center appearance, safety, reporting, and audits.
• Promote a culture of quality and continuous improvement.

• Engaged students and strong retention.
• A high-performing, collaborative team.
• Trusted relationships with university and community partners.
• Consistent financial and operational performance.
• A welcoming, inclusive, and professional culture.

• Bachelor's degree required;
  Master's preferred.
• Leadership experience in higher education, international education, hospitality, student affairs, or another service-oriented organization.
• Experience managing student housing in multi-unit properties is preferred.
• DSO experience is considered a strong asset.
  
  Candidates without prior DSO experience should be willing to undergo training and take on DSO responsibilities as part of the role.
• Experience managing budgets and business operations.
• Strong communication, relationship-building, and leadership skills.
• Experience working with diverse cultures and international populations.
• ESL, TESOL, or English language program experience preferred but not required.

• The pay range for this position is $60,000 to $65,000 annually.
• ELS’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.
• This position will be eligible for health insurance, including options for medical plans, dental, vision, HSA or FSA plans, life insurance and AD&D, short-term disability, and long-term disability.
• 401k Retirement Plan
• Tuition Reimbursement
• Employee Assistance Program
• Paid Time Off/Leave (Vacation, Paid Holidays and Sick Leave)

While we thank all applicants, onlythosewho areshortlistedwill be contacted.

Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS nowhas the most extensive network of on-campus English language programs and University partners, across the USA.

In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students.

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers…