Center Director

Role:
Center Director

Reports to:

Regional Director of Operations

Employment Status:
Full-Time

Location:

Cleveland, Ohio

Every year, students from around the world arrive in the United States to improve their English, prepare for university, and pursue life-changing opportunities. As Center Director, you'll be the leader who creates that experience. This role combines the responsibilities of a business leader, community ambassador, operations executive, and student advocate. You'll lead a talented team, oversee center operations, build relationships with university partners, and create an environment where students and employees thrive.

The duties of this position include, but are not limited to:

• Provide overall leadership for daily operations.
• Hire, coach, mentor, and develop a high-performing team.
• Foster a collaborative, inclusive, student-centered culture.
• Drive accountability and continuous improvement.

• Create a welcoming environment for international students.
• Support student engagement, retention, and success.
• Partner with the Academic Director to ensure educational excellence.
• Resolve student concerns with professionalism and empathy.

• Serve as the primary liaison with university partners.
• Develop relationships with referral partners, landlords, and community organizations.
• Represent ELS in the local community.

• Own the center budget and financial performance.
• Monitor KPIs, enrollment, revenue, and expenses.
• Identify opportunities for growth and operational efficiency.

• Maintain compliance with company policies and regulations.
• Oversee center appearance, safety, reporting, and audits.
• Promote a culture of quality and continuous improvement.

• Engaged students