Account Director

Job Title Account Director

Job Description Summary The Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Director establishes the strategic objectives and goals for the account and directly manages a team of functional leaders with accountability for delivering outstanding results within their areas of responsibility.

Manages the day-to-day client relationship of one or more client accounts in a geographic region within Global Occupier Services (GOS) across one or more service lines below:
1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)2. Project & Development Services
3. Transaction Management
4. Portfolio Administration
5. Portfolio and Workplace Strategy The Account Director is typically responsible for between one and five million dollars in revenue.

This position provides management across all aspects of the accounts including, but not limited to:
1. Service Delivery Excellence (including innovation, best practices etc.)2. Client Experience & Relationship Management
3. Talent Management and Team Development
4. Financial Performance (including P&L, contract expansion / renewals etc.)Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
• Implement the overall vision, strategy and measurement metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Lead services to meet client retail site growth goals.
• Identify existing and new opportunities for enhancing service solutions and capabilities
• Assist with risk mitigation and dispute resolution for client and C&W
• Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
• Develop and maintain account P&L management, profitability and overall financial performance
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidenced-based decision makingKEY COMPETENCIES
1. Leadership
2. Customer Relationship Management
3. Technical Skills
4. Organization Design & Management Skills
5. Communication (oral and written)6. Matrix Organization / Business Partner Skills
7. Presentation Skills
8. Business Acumen
9. Retail Portfolio KnowledgeIMPORTANT EDUCATION
• Bachelor’s degree required
• Master’s degree or MBA preferred IMPORTANT EXPERIENCE
• Minimum of 7 years at management level or other similar capacity
• Experience in directly leading and managing teams
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Design. This should include experience with retail portfolios. Must be able to help client drive new site growth.

ADDITIONAL ELIGIBILITY QUALIFICATIONS
• Ability to develop positive working relationships with agencies, local government officials, and business community members
• Possess technical domain knowledge of IFM, PDS, TM, PA
• Skilled in financial analysis and knowledge of financial concepts
• Ability to comprehend, analyze and interpret complex business documents
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and printers. May be required to travel outside between client sites in varying weather conditions.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform…