Housing Director

Position Summary

The Housing Director holds overall responsibility for the operation, compliance, safety, and performance of every Asurgent Living recovery home. This is a senior leadership role and owns the housing department as a whole - its people, its certification standing, its budgets, and the day-to-day integrity of each home.

The Housing Director ensures that all homes meet Ohio Recovery Housing (ORH) certification standards, that critical incidents are managed and reported correctly across every applicable agency, that residents are housed in safe and structured environments, and that the housing team is trained, accountable, and performing to Asurgent Living's standards. This role is not clinical; it is operational, supervisory, and compliance-focused, working in close partnership with executive leadership.

• Directly supervise the Housing Staff and hold ultimate accountability for the performance of all staff across every home.

• Own the full employee lifecycle for the housing team: hiring, onboarding, scheduling, coaching, performance evaluation, and progressive discipline.

• Ensure all staff complete all required training.

• Set clear performance expectations, enforce the chain of command, and resolve issues appropriately.

• Model and enforce professional conduct, boundaries, and Employee Handbook standards throughout the department.

• Serve as the housing department’s compliance lead for ORH certification across all recovery homes.

• Maintain continuous survey readiness, host surveyors, and own corrective action plans through to closure.

• Ensure all required staff certifications stay current and meet expectations.

• Own the critical incident response process end to end - containment, documentation, internal notification, and external reporting.

• Partner with your supervisor on high-risk personnel matters, allegations, and potential liability exposure.

• Maintain complete incident records and identify trends that require intervention or policy change.

• Oversee occupancy and census across all homes and drive appropriate, balanced utilization.

• Coordinate with intake on placements, transfers, step-downs, and discharges.

• Own resident agreements and consistent, fair enforcement of house rules, including decisions on violations and discharges.

• Set and monitor per-house budgets; oversee company credit card usage and the Zoho receipt and expense workflow.

• Review and safeguard against misuse of company funds.

• Oversee household operations standards - meal planning, resident-involved grocery shopping as a life skill, inventory, and supply management.

• Ensure every home meets safety, health, and habitability standards at all times.

• Oversee emergency protocols, drug-testing procedures, and medication-storage policies across the homes.

• Manage maintenance needs and vendor relationships tied to the physical homes.

• Ensure accurate, timely resident documentation in the Hope Links EMR.

• Oversee correct use of all company property as they apply to housing operations.

• Keep all housing records audit-ready and consistent with ORH and organizational standards.

• Represent the housing department in leadership meetings and report regularly on census, compliance, incidents, staffing, and budget.

• Experience in human services, healthcare administration, social work, or a related field.

• Three to five years in recovery housing, including at least two years supervising staff.

• Working knowledge of ORH certification standards and Ohio recovery housing regulations.

• Valid Ohio driver’s license, reliable transportation, and ability to travel between homes.

• Experience with EMR systems.

• Strong, decisive leadership with a high standard of personal and team accountability.

• Ability to manage multiple homes, competing priorities, and time-sensitive compliance deadlines simultaneously.

• Sound judgment and composure in crisis and high-risk situations.

• Clear, direct, plain-language communication with staff, residents, and leadership.

• Consistent discretion, confidentiality, and professional boundaries.

• Regular travel among Asurgent Living recovery homes.

• On-call availability for emergencies; occasional evening and weekend hours.

• Ability to move through residential properties, including stairs, and respond to on-site situations.