General Manager

Location

1903 West 25th Street, Cleveland, OH 44113, United States

Choolaah is a fresh take on the timeless experience of community ovens. We bring families and friends together around tables, transforming stories and sharing news to reconnect and create joyful experiences.

As General Manager you’ll inspire our teams, creating raving fans and pushing the limits of service and performance excellence. You will manage daily operations of a single Choolaah restaurant, ensuring every guest is delighted all the time. Your responsibility includes overseeing financial controls, operations, people development, and customer delight across all shifts.

• Maintain 100% neat, clean, organized, and operational facility to company standards.

• Mastery of all work & management processes.
• Hold team accountable for delivering 100% standard, 100% of the time, at 100% volume.
• Teach and coach operational excellence daily.
• Drive 4-wall sales growth by delivering key business drivers of quality, accuracy, hospitality, speed of service, cleanliness, people, and value.

• Recruit and develop a high-performance team of up to 30–40 team members.
• Be a servant leader, mentor, and coach.
• Inspire the team to uphold brand standards and exceed guest expectations.

• Delight every guest every time, creating raving fans.
• Be an ambassador for Choolaah’s vision, mission, and values.
• Interact with guests one‑on‑one to create joyful experiences.

• Achieve financial and operational targets.
• Drive additional sales growth.

• Treat partners with respect and provide constructive feedback.

• Provide leadership for safety and social responsibility initiatives.

• Open availability required including weekends.
• Minimum of 50 hours per week.

• Total compensation potential over $80,000.
• Work‑life balance: closes at 9 pm and closed on all major holidays.
• 401(k).
• Medical, vision, dental insurance.
• 15 days PTO.
• Growth opportunities. We are a fast‑growing concept.