Director, Community Resource

Director, Community Resource Center

Consider a career that allows you to make a positive impact on others' lives while enhancing your own. The Greater Cleveland Food Bank, the largest hunger relief organization in Northeast Ohio, provided over 50 million meals in 2024 to those in need across Cuyahoga, Ashtabula, Geauga, Lake, Ashland, and Richland counties.

Greater Cleveland Food Bank Mission Statement: "Together with our community, we provide nutritious food and essential resources so our neighbors facing hunger can thrive."

Join the Greater Cleveland Food Bank team and experience a supportive culture of continuous learning and development. We offer competitive pay and excellent benefits, including:

• Paid Time Off and Holiday Pay beginning day one
• Low-cost medical, dental, and vision insurance
• Generous retirement plan
• Wellness programs
• Childcare assistance
• Tuition and Student Loan assistance
• Short-term and long-term disability coverage
• Life insurance

Apply today and become part of a mission-driven organization dedicated to making a difference in the community.

The Director, Community Resource Center (CRC) provides strategic and operational leadership for the programs, services, and daily functions of the CRC at W. 98th Street. The role ensures the CRC operates as a welcoming, high-performing hub that expands access to healthy food and connects neighbors to essential resources with dignity, equity, and strong partner coordination. The Director oversees the Community Access team and Market Services operations.

The Director provides leadership to and collaborates with other departments to measure the impact of our collective work at the CRC. This position reports directly to the Chief Programs Officer and works closely with internal partners to align operations with organizational strategy, compliance requirements, and measurable outcomes. The Director of the CRC must be comfortable working in a high-traffic community setting and engaging with neighbors, staff, volunteers, community leaders, and visitors from diverse populations.

These responsibilities are carried out both personally and through subordinate staff.

Operational Leadership & Service Delivery

• Provide day-to-day operational oversight for all activities within the CRC, ensuring smooth workflows, efficient service delivery, contractual compliance and a welcoming environment for neighbors.
• Be a champion for supporting our neighbors seeking services from the Food Bank, ensuring that the services offered at the CRC, both by the Food Bank and external partners, are beneficial and impactful to those we serve.
• Supervise and support the Community Access Team to ensure effective navigation support, partner connection, and high-quality neighbor engagement.
• Supervise and support the Market Services Team and oversee market-style food distribution operations, including inventory flow, food safety, product mix, and equitable access to nutritious food.
• Oversee the coordination of onsite partner schedules and space use, maintaining collaborative relationships and ensuring the "right mix" of services to meet community needs.
• Support the volunteer experience team in identifying volunteer opportunities, challenges, and coordination.
• Assist with development and monitoring of the CRC operating budget; manage resources responsibly and provide variance information as requested.
• Monitor and support compliance with Feeding America, USDA, ODJFS, and other regulatory and funder requirements related to CRC operations and food distribution.
• Work closely with Facilities, Safety, and Security to support a safe, clean, well-maintained, and functional environment for staff, partners, volunteers, and neighbors.
• Contribute to short- and mid-term planning for the CRC, helping define priorities, service models, and partnership strategies that support organizational goals and advance food security and community well-being.
• Identify opportunities to strengthen and expand onsite services, improve coordination among partners, and enhance the overall neighbor experience.
• Use data, community feedback, and operational insights to recommend program adjustments, workflow improvements, and resource needs.
• Works with the Director of Facilities and Property Management to ensure that partner lease agreements are being followed.
• Serve as a thought partner to the CPO and internal teams on the future direction of CRC-based service delivery and community access work.

Data, Compliance & Continuous Improvement

• Partner with the Outcomes & Evaluation team to monitor CRC performance indicators, including visits, utilization trends, service pathways, neighbor feedback, partner data collection and impact, and operational efficiency.
• Support development, gathering and interpretation of metrics that demonstrate impact and inform decision-making.
• Participate in continuous-improvement initiatives focused on workflow optimization, service integration, and space utilization.
• Prepare and submit required operational, programmatic, and compliance…