Client Manager

Client Manager

Department: Project Management

Employment Type: Full Time

Location: Cleveland, OH

Help Build a More Sustainable, Healthy, and Resilient World.

Are you passionate about shaping the built environment and looking for a workplace that truly puts people first?

At HEAPY, we believe great work starts with a Colleague First culture—one that supports growth, encourages development, and values flexibility. We’re a fast-growing, forward-thinking firm committed to empowering our people through meaningful work, strong relationships, and shared values.

HEAPY is seeking a Client Manager to join our Healthcare practice based out of our Cleveland, OH office. Here, you’re more than a title—you’re a valued team member. We invest in your growth and potential and provide opportunities to be yourself, do impactful work, and help create healthier communities for the future

SUMMARY

The Client Manager leads projects for new clients to ensure strong fiscal performance, high‑quality delivery, and an exceptional client experience, supporting HEAPY’s mission to create sustainable and resilient environments through a collaborative, client‑focused approach. This role builds confidence with new clients by successfully initiating and managing first‑time projects, naturally expanding HEAPY’s network, and strengthening long‑term relationships. This position oversees the full project lifecycle, from proposal through closeout, across design engineering, commissioning, energy optimization, sustainability, ICT, and related services.

Responsibilities include optimizing financial outcomes, quality, and service delivery through clear communication, accurate scope definition, and effective management of schedule, cost, cash flow, resources, and risk. Individuals may pursue either design or sales‑aligned pathways based on business needs and career interests

Colleagues in this position have responsibility for managing medium to large‑sized projects with a fee for services between $500,000 - $750,000 requiring support from multiple Practices or Service Sectors. This position has an increased role in client management and business development focusing on expanding our relationships with new and existing clients.

• 4-year degree or equivalent years of project management experience in the Built Environment.
• At least 8- 10 years of experience in design or process engineering, consulting engineering or A/E, plant operations or start-up, commissioning, and/or energy engineering, and/or field construction (or equivalent working knowledge/experience).
• Successful track record of cultivating client relationships.
• Professional registration is preferred.

• DUTIES & RESPONSIBILITIES
• Guides HEAPY service delivery to ensure consistency with the appropriate service operating procedures and identified milestones.
• Oversees project execution with a strategic focus on profitability, ensuring efficient resource allocation, cost control, and streamlined workflows.
• Leads project costing and bid/proposal preparation.
• Manages projects with fees exceeding $250K,
• Drives project quality by ensuring deliverables meet HEAPY standards, client expectations, and all regulatory requirements. This includes proactively identifying and resolving issues to maintain accuracy, consistency, and technical excellence.
• Assumes a pivotal role in identifying and pursuing opportunities to initiate and introduce HEAPY service offerings within new accounts and across all verticals of the business.
• Leverages newly established client relationships to open doors to new owners and expand connections within their networks to continue to build business opportunities.
• Establishes client – HEAPY – architect - construction manager liaison network to keep all interested parties informed of project communication, planning, schedule, business development, and work progress.
• Collaborates with the Practice Director, Operations Manager, practice design managers, and project managers to form a project work team as appropriate with new clients/projects and sees that responsibilities are assigned, and execution of tasks are initiated and completed according to…