Design Manager

Tri Mark USA is the country’s largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence.

• Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

• The Design Manager reports to the Regional Director, Design
• Located in Cleveland, OH
• Full-Time
• Hybrid

The Design Manager is responsible for providing strategic leadership and support to the Design team, overseeing the creative direction, and customer experience strategy. This role involves managing Designers and Senior Designers, ensuring the production of high-quality design deliverables, and collaborating on new design projects. The Design Manager plays a pivotal role in maintaining project budgets, meeting customer expectations, and driving departmental strategic initiatives.

• Day to day management of Design Team to include the following:
  • Oversee distribution of Design Team workload
  • Ensure all deadlines are met and accuracy of work being produced
  • Review of all outgoing design proposals and contracts
  • Promote preferred vendors throughout design process and ensure spec credits are obtained
  • Weekly status reporting on successful and prospective projects
  • Monthly forecasting of design revenue
  • Ensure contracts are executed and all billings and revenue are recognized timely
• Responsible for interviewing, hiring, onboarding, and training of all new Design Team Members
• Instill and cultivate a culture of superior customer service
• Collaborate with Design team and BIM Manager on drawing standards and training needs to ensure standards are being followed
• Coordinate with Manager, Contract Services Project Management to implement best practices for design/project management team
• Responsible for training Design/Project Managers in all aspects of construction process; equipment and shop drawing review, expediting and installation, and closeout procedure
• Promote vendor training opportunities to Design Team and ensure their attendance
• Develop and maintain strong positive relationships with key customers, architects, general contractors, vendors, and company personnel:
  • Be a strategic and innovative partner to customers
  • Attend customer meetings to explain and sell Tri Mark’s design services
  • Generate design proposals for new opportunities
  • Advocate, demonstrate, and encourage others to have a sales-minded approach to all one does as we are a selling organization
  • Work closely with Regional Sales Managers to ensure strategic initiatives are aligned between departments
  • Remain current in technology, vendor, and product knowledge through attending seminars, training, and participating in trade association meetings and being a leader in such areas to the department
• Other duties as assigned
• Ascertain customers’ needs and preferences through effective listening and recommending appropriate food service equipment
• Create efficient food service equipment floor plans that meet customers’ budget
• Generate documents/drawings from AutoCAD and Revit to submit for construction/bidding purposes
• Coordinate with architects and engineers, estimators, installers and appropriate construction trades
• Prepare food service equipment budgets
• Attend job meetings as required
• Review quotes and approve manufacturer shop drawings for accuracy of proper equipment description…