Slot Operations Supervisor Job Cleveland area,Ohio USA,Management

Creates and leads continuous customer service and team member workplace improvements and initiatives.
Maintains an upbeat and positive attitude everyday throughout the course of the entire assigned shift.
Upholds integrity of Slot Department Compliance and OSHA regulations. Insures safety rules are enforced and assists in training team members to do the same.
Always speaks positively about the company and fellow team members, especially in the presence of our front-line team
Supports Slot Managers in any assigned administrative responsibilities.
Rewards and recognizes team members for observed positive behavior.
Meets with the outgoing Slot Service Leader in assigned area and ensure that a thorough pass down of information between the shifts takes place.
Reviews daily break schedule(s) to ensure adequate floor and booth coverage for the entire shift.
Communicates with the Slot Service Leaders on different floors and creates break string that maximizes floor and booth coverage.
Conducts a thorough walkthrough of assigned area, making specific notes of the following: down machines and reason, cleanliness of the area, missing or extra slot chairs, supplies (i.e . comp printer paper, JP tickets, etc.), employee interactions (i.e . staying in assigned area, actively, patrolling their zone(s) etc.), and equipment operation (i.e . NRTs, computers, and printers)
Performs upbeat and energetic Buzz Sessions for slot team whenever assigned or requested to do so.
Help to develop plans, actions and standard operating procedures for the operation and administration of assigned departments.
Establish and maintain scheduling procedures, taking into consideration time and use of facilities and relate public specialty areas and events.
Touches base with each team member in assigned area at least once during the day to inquire about their satisfaction; ensures they have all of the tools necessary to do their job; and asks about any concerns, issues, or suggestions they may have. Seeks to resolve any of these issues at some point during the shift or at a minimum makes leader aware and see if they are able to assist.
Is a model for Spotlight on Success and observes team members in their interactions specifically looking for the behaviors. Addresses any behaviors that are not present.
Proactively comps players after actively evaluating their play.
Seeks out service breakdowns (long wait times) and proactively issues comps to regain satisfaction.
Must be able to comprehend compliance guidelines and uphold Internal Controls, OCCC Regulations and department policies and procedures.
Handles all player and/or team member issues that arise throughout the shift (utilizing all available tools such as CMS, past behaviors and play, etc.). Contacts a slot shift manager for any issue that cannot be resolved and have suggestions and justifications for the problem at hand before contacting him/her.
Assure team members follow established safety regulations in the use of equipment and supplies at all times.
Makes certain Slot Dispatch is operating effectively for their area and that calls are being reported and answered in a timely and professional manner.
Ensures that all team members are using proper radio etiquette and being respectful to each other on the radio at all times.
Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand and are held accountable for their performance expectations.
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Demonstrates excellent…