Security Manager

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Regular Full-Time Management Museum, Cleveland, OH, US

Salary Range: $70,000.00 To $80,000.00 Annually

Security Manager

Rock Hall Culture Statement

At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging.

We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply.

Summary

The Security Manager
ensures exceptional customer service and a safe environment for employees, visitors, the building, and its contents. This role reports to the Director of Security and is responsible for all aspects of managing an effective, well-trained, and customer service-oriented security department. This includes developing, implementing, and administering all Rock Hall safety and security procedures to create a positive and safe experience for all of the Rock Hall’s fans and staff.

They exemplify the Rock Hall’s Fans First philosophy.

RESPONSIBILITIES AND DUTIES

• Alongside the Director serves as liaison to coordinate activities with regulatory and investigative agencies, local and state police, the FBI, DEA, and other authorities as necessary.
• Works with HR to resolve issues, including responding to allegations involving staff and/or Rock Hall property and participating in resulting investigations, recommending appropriate action.
• Analyzes new and existing laws and regulations related to security and develops new compliance initiatives as appropriate.
• Interview, hire, and train employees in partnership with the Human Resources team and Director of Security. Provide direction and guidance to the Security staff by mentoring, cross training, and effective delegation.
• Demonstrate and encourage a strong work ethic, outstanding customer service, critical and innovative thinking, and problem solving.
  
  Sets a strong example by exhibiting and recognizing superior quality service. Ensure high levels of visitor satisfaction through Fans First service excellence initiatives.
• Listen, understand, and communicate the needs of the team and the business to make recommendations to the Director of Security to ensure voices are heard and Rock Hall initiatives are communicated clearly and with context.
• Keeps Director of Security apprised of staffing updates, including performance management and attendance matters.
• Conducts personnel performance appraisals and coaching assessments to assess training needs and build career paths for Security team.
  
  Works with staff in the development and implementation of departmental practices.
• Researches current trends in security by maintaining a strong network of peers from other cultural institutions and attending professional development conferences.
• Reviews and analyzes reports, logs, and other records/documents for clarity, completeness, and accuracy.
• Acts as a role model for Security Staff; observes and works with staff at assigned posts and provides prompt feedback and direction to staff to ensure duties and responsibilities are fulfilled.
• Develops an ongoing and comprehensive customer service, safety, and security-training program with an established minimum standard of proficiency, knowledge and skill for Rock Hall staff including CPR and emergency evacuation that includes documentation of all training conducted.
• Partners with Education, Fan Engagement, and HR for other training opportunities.

OPERATIONS:

Manages the daily activities of the Rock Hall security department staff and oversees budget.

• Oversees security programs including crime prevention and awareness.
• Alongside the Director develops written and verbal security policies, procedures, and programs.
• Oversees daily inspections of security systems and appropriate use of security technology in the building.
• Works with outside contract security companies and Cleveland police as needed for events and concerts that will have a high volume of attendance.
• Alongside the director takes an active role in program planning, ensuring that the security is actively worked into the event logistics as an essential component.
• Works with event staff to ensure proper security measures are in place.
• Ensures security and necessary safety precautions for the day-to-day operations and events and…