Box Office and Community Engagement Coordinator

Position Opening:
Box Office and Community Engagement Coordinator

GRAMMY winning baroque orchestra APOLLO'S seeks an eager arts administrator to serve as Box Office and Community Engagement Coordinator. This full-time exempt position will report to the Director of Marketing and Community Engagement.

GRAMMY award-winning ensemble Apollo's Fire (AF), based in Cleveland, OH, is one of the world’s leading period-instrument baroque orchestras. Under the direction of Artistic Director Jeannette Sorrell, AF performs approximately 40 concerts per year in Northeast Ohio, maintains a growing Chicago series, and tours nationally and internationally at venues including Carnegie Hall, the BBC Proms (London), and the Metropolitan Museum of Art.

AF's educational and outreach programs bring music into schools, neighborhoods, and community spaces, reaching thousands each year through workshops, FREE Family Concerts, and innovative programming. Apollo's Fire has an annual budget of approximately $4 million (with ticket sales nearing $800k).

Apollo's Fire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable organization and music community.

Apollo's Fire brings the music of the past to life for today’s audiences with passion and authenticity. Through historically informed performance and innovative programming, we invite audiences to connect with our shared cultural heritage—breaking down barriers and opening doors to discovery, joy, and belonging.

• Cultivate new and existing partnerships with arts organizations and community organizations, under the oversight of the Director of Marketing & Community Engagement
• Assist with the logistics of marketing trades with partner organizations
• Maintain and grow relationships with community contacts at AF's venue‑churches, seeking out opportunities to promote shows with church networks
• Seek out additional ways to support our community through presence at community events

• Targeted outreach to businesses, arts, choral, and university groups to increase attendance and engagement with Apollo's Fire throughout the broader community
• Administer an in-house mailing program to maintain relationships with community groups
• Serve as the main point of contact for any patrons looking to purchase group tickets to Apollo's Fire performances

• Assist the Director of Marketing & Community Engagement with the pickup and distribution of print materials, including codifying processes and tracking where materials are placed
• Assist with and increase AF's social media presence by brainstorming ideas and gathering content
• Manage program ad sales and seek out additional sources of program ad sales revenue

• Build on AF's existing work with local colleges and universities, developing and implementing strategies to increase student attendance at concerts and events
• Oversee and recruit local Student Ambassadors

• Dedicated phone answering hours 9-12 hours per week, as well as filling in when needed for the Patron Services Manager
• Manage donation requests by creating, tracking, and sending ticket vouchers
• Assist with large mailing projects
• Manage the creation and updating of pew tags (signs denoting assigned seats at venue‑churches)

• Support front-of-house operations at 75% of events
• Serve as house manager in rotation with Patron Services Manager and Director of Marketing and Community Engagement

• Manage AF's CD and merchandise inventory
• Track and ship orders as necessary
• Research, propose, and order new merchandise

• Oversee school workshop and family concert planning and on-site logistics with oversight from the Director of Marketing and Community Engagement and in collaboration with the Director of Artistic Operations & Touring
• Post-performance community events (Afterglows)
• Oversee food ordering, coordination, setup, and tear down at roughly eight events per year

• Oversee printing of large print programs
• Coordinate with ASL interpreters when applicable
• Review and update accessibility provisions on the website for each…