Client Account Manager - Automotive Digital Marketing

Role:
Client Account Manager
- Automotive Digital Marketing (Future Opportunity Talent Pipeline)

Employment Type:

Full-Time

Location:

In-Office in our Ohio City/Cleveland Location 5 Days Per Week

Travel:
Between 25% of the time

As a Client Account Manager at Make & Model Marketing, you’ll be the primary point of contact for our dealership clients — building strong relationships, ensuring their needs are met, and acting as a trusted advisor on all things digital marketing. You’ll lead monthly client meetings (virtually or in person), walk through performance data, and guide strategy conversations to help clients understand their marketing results and opportunities.

You’ll also work closely with our internal team of digital marketers to bring strategies to life — managing projects, keeping timelines on track, and ensuring every campaign aligns with the client’s goals. This role requires excellent communication skills, a proactive mindset, and the ability to simplify complex digital concepts for a non-technical audience.

The ideal candidate has hands-on experience in automotive retail (dealership or OEM) and a solid understanding of digital marketing channels including SEO, SEM, and Paid Social.

• Minimum 2 years of experience in a client-facing role (e.g., account manager, salesperson, or similar)
• Minimum 2 years of experience in digital marketing, with a solid understanding of common channels and strategy
• Minimum 2 years of experience in the automotive industry (at a dealership, agency/vendor, or OEM level)
• Working knowledge of digital marketing fundamentals, including SEO, Paid Search, and Google Analytics (GA4)
• Strong presentation and project management skills, with the ability to lead client conversations and manage cross-functional work
• Excellent verbal and written communication skills — professional, prompt, and clear with clients and internal teams
• Ability to travel up to 50% of the time for client meetings (including occasional overnight travel)
• Highly organized and detail-oriented, with the ability to manage multiple clients and priorities simultaneously

• Manage dealership accounts by building and maintaining relationships with key dealership personnel including dealer principals, general managers and sales managers, and dealership marketing team members
• Identify client goals and craft digital marketing strategies to support them
• Analyze key digital marketing metrics and collaborate with our internal teams to identify areas of opportunity
• Manage communication with clients and day-to-day requests with responsiveness and professionalism
• Collaborate with internal teams to execute client needs
• Oversee workflow for projects such as specials, creative, email campaigns, SEO & SEM strategies, and content updates
• Review client deliverables to ensure quality and alignment with expectations
• Ensure all marketing materials comply with brand standards, co-op requirements, and legal guidelines

• Passionate about both digital marketing and the automotive industry
• Excels at building lasting client relationships and acting as a trusted strategic partner
• Operates with an ownership mindset - confidently managing your book of business as if it were your own
• Highly organized and detail-oriented, able to manage multiple deadlines and priorities
• Thrives in a collaborative environment and enjoys working as part of a team
• Strong presentation skills and a knack for translating complex digital marketing concepts to clients without backgrounds in digital
• Results-oriented with an ability to lead the team to achieve company and client KPIs and goals

• Learning, observing, and building trust — both with clients and with our internal team.
• Shadowing an experienced…