Donor Engagement Manager

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Position:Donor Engagement Manager

Location: Cleveland, OH

Job :345

# of Openings:2

Donor Engagement Manager

Ideastream Public Media, a Cleveland-based media organization and home to Ohio’s largest NPR, PBS, and classical radio stations, serving 22 counties in Northeast Ohio with its trusted, in-depth, high-quality local news and information service, seeks two passionate and self-motivated fundraising professionals with a love for community to serve as Donor Engagement Managers to support the Individual Giving team. We eagerly welcome individuals with diverse lived experiences and perspectives to enrich our work and bring fresh ideas into our organization.

Reporting to the Manager of Mid-Level Donor Engagement, the Donor Engagement Managers are responsible for enhancing the experience, engagement, and satisfaction of Ideastream’s donors to increase retention rates and giving over time. The ideal candidates are mission-driven and adept at engaging, cultivating, and stewarding donors through consistent communication. These positions will manage a pool of 500-700 mid-level donors in a tiered portfolio.

Typical duties include identifying donors with capacity for additional giving, creating personal touchpoints for donors based on their interests and giving, and executing strategies to achieve individual and organizational goals. The Donor Engagement Managers will work closely with the Philanthropy Directors to ensure successful transition of donors desiring a deeper engagement with Ideastream.

Qualified candidates will have the ability to build meaningful relationships with donors, community partners, and supporting organizations, demonstrate proficiency using CRM databases, and be able to work evenings and weekends as required. Candidates should also have strong verbal and written communication, decision making, project management, and problem-solving skills.

A Bachelor’s degree in Business, Communications, Public Relations, or a related field, and three years in development, donor relations, membership, events, or a similar role is preferred, though an equivalent of experience in related fields and education will be considered. The salary range for this position is $55,000 - $59,000 and is commensurate with experience. We offer a rich benefits program including medical coverage, a 403(b) plan with an employer match, hybrid work schedules, paid time off, a parking subsidy, a lunch delivery service subsidy and much more.

Ideastream Public Media is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

• We are a multiple media organization home to Ohio’s largest NPR, PBS and classical radio stations.
• We are headquartered in Cleveland, with our Ohio Government Television and Statehouse News Bureau offices based in Columbus.
• Our primary service area covers 22 counties of Northeast Ohio, with service to the entire state through our Columbus-based operations.
• We employ a combination of 150 full-time and part-time mission-driven, talented, diverse, creative, experienced, and dedicated individuals from across Ohio.
• We offer a rich benefits program that includes medical…