Quality Assurance Manager

Reese Consumer Health is a privately held manufacturer of OTC branded and private label products selling to national and regional chains, food and grocery stores, drug wholesalers, co-ops and independent pharmacies. Throughout the years, Reese Consumer Health has developed nationally recognized products.

Since our small beginning back in 1907, Reese Consumer Health has continued to grow and thrive and is now a 4th generation, family-run business. We supply the pharmaceutical industry, and ultimately, the consuming public, with high quality, unique medications that are stronger and more effective than either the name brands or their generic equivalents as well as equivalents to the name brands.

We have expanded our production capabilities by adding more equipment to our facilities in order to keep up with our growing range of OTC and Healthcare products.

Incorporating our company values:
Accountability, Continuous Improvement, Customer Focus, Integrity, and Quality. As a member of quality management, maintain and improve the company Quality Management Systems. The Quality Assurance Supervisor is responsible to lead quality control efforts and infrastructure in both Quality and Production.

• Train, motivate, and evaluate the quality team to meet the company’s quality objectives.
• Support the hiring and onboarding process in collaboration with department director.
• Collaborate with HR to build quality training program for continuous improvement and new hires.
• Audit and review the manufacturing process for compliance to policies and procedures and assist in investigating non-conformities.
• Participates in the data collection, development, and issuance of management review documents.
• Perform root cause analysis and other risk assessment activities to identify effective corrective and preventative actions to support continuous improvement of the quality system.
• Plans work, makes assignments, and coordinates workflow to balance safety, quality, and moral standards to meet company objectives and customer expectations.
• Performs root cause analysis and CAPA follow up (if required) for complaints and inquiries received from the field.
• Evaluate training needs for quality personnel employee’s, perform on-the-job training / re-training, and evaluate the effectiveness of the training.
• Review and approve change controls applicable to manufacturing processes and procedures, analytical procedures, and related batch records/testing Standard Operating Procedures (SOPs); assures appropriate reports are issued, approved, and implemented.
• Manages cGMP new employee and annual training for all employees at each facility.
• Oversee cGMP aspects of production records and develop quality and production SOP’s using the change control process, as identified through observation or the internal audit process.
• Communicate quality issues, trends and losses to operations management and identify appropriate resolutions with operations management assistance.
• Perform Annual Product Reviews (APR).
• Maintain a rotating schedule for NBE or own merit testing with a minimum of one product per month on new items and legacy products.
• Maintains oversight of the maintenance/calibration program.
• Perform periodic review of SOP’s and internal audits according to applicable procedures.
• Assist with internal and external quality audits including development of responses to observations.
• Apply systematic critical thinking to solve company issues.
• Other tasks as needed to support department and company goals and initiatives.

• Bachelor’s degree in science, Mathematics, Engineering or other related field required.
• Five or more years of experience in Quality Assurance / Quality Control, with a minimum of five years cGMP experience in a pharmaceutical manufacturing environment.
• Familiarity with 21 CFR part 210/211, part 111, and part 820 desired.
• Ability to lead and direct others.
• Microsoft office suite experience.
• Experience with regulatory authorities (i.e. FDA, FTC, EPA) and inspection preparation, execution, and response preferred.
• Knowledge of inspection and…