Restaurant Manager

Position: RESTAURANT MANAGER
* Ensure that all guests receive outstanding service by leading team to provide a friendly environment and maintaining all components of guest service.
* Oversee all opening, running, and closing procedures such as setting up, maintaining cleanliness, and closing and securing the store
* Oversee daily restaurant operations including product quality and consistency, service, accurate preparation and sale of products, and inventory management.
* Control labor costs through adequate staffing; overseeing scheduling of labor, considering projected sales and events and monitoring sales to reduce labor if sales are below projections.
* Control costs of goods by overseeing ordering of proper amounts to minimize store inventory while ensuring adequate reserves, training to reduce waste, and over-portioning/over-pouring, etc.
* Assume full responsibility for restaurant profit and loss by implementing various strategies and following cash and product control as well as all security procedures.
* Ensure the preventative maintenance, standard maintenance, cleanliness, and sanitary conditions of the restaurant facility and equipment.
* Receive, investigate, and act upon guest complaints. Monitor client feedback and implement strategies to ensure the quality of guest experience.
* Review and respond to all managers shift logs including staff issues, guest complaints, maintenance issues, shift details, 86’d items, and any questions that arise about procedures and operations
* Ensure that all procedures and standards are upheld including, food and beverage, security, safety, and health code standards
* Review and ensure accurate clock in and clock out times and breaks of all employees
* Direct emergency plans and procedures and ensure effective training of same for all departments.
* Implement and monitor safety and security conditions, and employees' adherence to appropriate procedures.
* Ensure adherence to government requirements such as licenses, inspections, and training.
* Oversee accurate cash handling, cash outs, safe counts, and tip reporting.
* Stay current with industry knowledge and competitive trends.
* Participate in all training sessions and meetings as required.
* Proven experience as a restaurant manager, preferably in a similar concept
* Must be at least (21) years of age
* Food Safety certification preferred or in-depth experience with food safety, alcohol service requirements and safety standards
* Proficiency with Microsoft Office products
* Flexibility to work nights, weekends, and holidays. Work hours, at times, my be long or irregular. You may also need to work shifts or cover other roles from time to time
* Strong task and time management skills
* Strong organizational, critical problem-solving, and multitasking skills
* Must display ethical conduct and decision-making abilities
* Proficient managing employees and staff performance
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Technical aptitude to utilize company systems, POS systems, email, and Microsoft Office products
* Possess leadership skills and can effectively lead multi-shift teams
* Ability to plan strategically and demonstrate business acumen in decision making
* Proven track record of having excellent internal and external customer relationships
* Experience in creating and managing budgets
* Excellent verbal and written communication and documentation skills
* Excellent leadership skills and the ability to operate with minimal supervision
* Willingness to address conflict quickly and effectively
* Experience using common kitchen equipment
* Comprehension of basic mathematics to understand recipes, measurements, requisition amounts, and portion sizes
* Ability to give clear directions and respond to inquiries
** Accountability**: we take ownership for our individual actions and collective responsibilities
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