Parts Specialist

Join to apply for the Parts Specialist role at O'Reilly Auto Parts
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Compensation Pay Range: $10.70 - $16.70 per hour. Additional compensation may be earned through annual or quarterly performance premiums.

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc.).
• Greet retail/walk-in customers warmly and assist them in selecting merchandise.
• Assist managers and installer service specialists with professional customers as directed.
• Complete all assigned company training relevant to the position.
• Serve customers on the phone by accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, process cash, checks, and credit card transactions accurately.
• Process exchanges and returns for credit in a friendly manner per company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker, planogram updates, stocking, facing, and cleaning.
• Prepare merchandise returns for shipment to the distribution center and assist with inventory adjustments, cycle counts, etc.
• Operate brake lathe and other store test equipment after completing required training.
• Perform in-store services for customers (e.g., install wipers, charge batteries, test charging systems, read vehicle trouble codes, replace headlight capsules) where state laws allow.
• Occasionally drive a delivery vehicle, meeting company driving eligibility requirements.
• Perform all other duties as assigned.

Required:

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Multitask handling customers on phone and in-store simultaneously.

Desired:

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account.
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, disability, genetic information, or other protected status as defined by law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.

Entry level

Full‑time

Sales and Business Development

Retail