Customer Service Representative

ESSENTIAL DUTIES

• Customer Satisfaction: Provides prompt, excellent customer service in a courteous, friendly, and attentive manner; greets customers upon entry and thanks them upon exit; offers suggestions or recommendations; rings up all sales accurately on the cash register, handling various types of payment; operates multi‑function fuel console, lottery machines, money order machine, telecom transactions, and other equipment.
• Facility Condition: Maintains store condition and equipment to company/brand standards by cleaning and performing general housekeeping duties inside and out; inspects facilities and equipment for safety, cleanliness, and proper working order; notifies the Store Manager of any equipment failure or maintenance/supply needs.
• Merchandising: Completes build‑to’s for ordering and purchasing merchandise; receives and verifies vendor deliveries; maintains adequate stock throughout the store and counter areas, rotating stock properly; places advertising and pricing signage inside or outside the facility, including marquees, ceilings, walls, and windows.
• Sales Controls: Controls merchandise, cash shortages, and other selling expenses; assists in maintaining proper inventory levels and shift audits.
• Financial Controls: Keeps accurate cash, sales, and inventory control records; accounts for variances; notifies the Store Manager of any sales, cash, or inventory discrepancies; follows brand guidelines for product breakage or spoilage.
• Security Controls: Reports all incidents including employee or customer injuries, theft, property damage, or improper sanitation or waste disposal; reports any situation in which unsafe, unlawful, or unethical conduct is occurring.
• Administrative: Keeps an accurate record of all shift and time‑keeping paperwork; may take inventory of supplies and equipment; attends job‑related meetings (may require irregular hours); maintains regular and predictable onsite attendance; performs other duties as assigned by the Store Manager.

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to accurately operate a variety of equipment, including cash registers, scanners, beverage dispensers, and other tools.
• Ability to work as scheduled, including arriving on time.
• Ability to communicate information and ideas clearly so others will understand.
• Ability to perform basic arithmetic operations (add, subtract, multiply, divide) preferred.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

• Exposed to cold or warm temperature extremes, performing occasional work in a walk‑in cooler and/or freezer and outdoors.
• Occasionally lift or carry up to 30 pounds from ground to overhead (e.g., stocking or maintaining inventory levels).
• Occasionally lift or carry up to 50 pounds from ground to waist (e.g., replenishing fountain syrups).
• Grip, reach, and manipulate objects with hands for entire shift; push/pull with arms up to 20 pounds (e.g., using a hand truck).
• Reach overhead for objects; bend and twist at waist; communicate orally.
• Operate a cash register and/or computer keyboard.
• Stoop, kneel, squat, bend, push, and pull as needed.
• Work alone; be exposed to occasional noise; stand and walk for entire shift; may require climbing a ladder to store, retrieve materials, or remove signs.

• Perform approximately 95% of work indoors; required to clean parking lots, gas pumps, and take out garbage.
• Exposure to extreme cold temperatures while working in a walk‑in cooler and/or freezer; occasional noise exposure.
• Work with minimum direction and periodic supervision.
• Work in a fast‑paced retail environment requiring interaction with customers, vendors, and managers.

CircleK is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to reasonable accommodation as long as it does not impose undue hardship on the Company.

Hiring Range: $13.00 to $13.50 per hour.