Retail Assistant Store Manager - Rockside

• Base Pay $17.00 - $17.00 / Hour
• Employee Type FT Non-Exempt
• Manage Others Yes

• Name Rachael Coffey
• Email

Job Title:
Assistant Store Manager
Location:
Rockside, Ohio
Reports To: Store Manager

At Malley’s Chocolates, the Assistant Store Manager supports the Store Manager in delivering an exceptional store experience, maintaining operational excellence, and leading a high-performing team. This role is key to creating a welcoming, productive environment that reflects Malley’s values. The Assistant Store Manager leads by example, motivates team members, and ensures smooth day-to-day operations.

• Lead with positivity and integrity, supporting the Store Manager in modeling professional behavior.
• Foster a collaborative and high-energy work environment.
• Recognize individual and team achievements to build morale.
• Encourage team members to take initiative and ownership of their roles.
• Communicate clearly with the team to keep everyone aligned on goals and expectations.
• Support a solution-focused culture by handling challenges constructively.
• Assist in mentoring and developing associates to support internal talent growth.
• Participate in community outreach or local initiatives that enhance the store’s connection to its neighborhood.

• Deliver outstanding customer service and coach the team to do the same.
• Build loyalty through empathy, active listening, and professionalism in all interactions.

• Maintain high standards for cleanliness, organization, and visual appeal.
• Monitor store conditions and take initiative to make improvements.

• Help set clear performance goals and follow up regularly on progress.
• Provide timely coaching and support to help team members succeed.

• Demonstrate strong knowledge of Malley’s operations, policies, and product offerings.
• Train associates in procedures and product knowledge to ensure consistent customer experiences.
• Take an active role in preparing for future leadership opportunities through ongoing learning.

• Assist in tracking store sales and key performance indicators.
• Support the Store Manager in identifying sales trends and opportunities for growth.
• Practice and promote suggestive selling techniques that increase average transaction value.
• Help the team focus on strategies that drive top-line growth and contribute to store profitability.

• Maintain proper inventory levels and help implement FIFO practices to reduce waste.
• Support regular inventory checks and stock management routines.

• Assist with cash handling, register balancing, and deposit preparation with accuracy and accountability.
• Use store systems effectively and help train team members on technology tools.
• Help troubleshoot technical issues to ensure minimal disruption to operations.

• Actively take ownership of delegated responsibilities and daily store functions.
• Identify and resolve operational issues proactively.
• Encourage team responsibility and independence in their roles.

• Adapt quickly to changes in store procedures or company initiatives.
• Support and contribute to ongoing process improvements and team innovation.
• Promote a flexible, solutions-focused culture among the team.

• 1–2 years of retail experience, with some supervisory or keyholder responsibility preferred.
• Strong leadership and communication skills.
• Customer-first mindset with a commitment to Malley’s high service standards.
• Ability to work independently and collaboratively in a fast-paced environment.
• Basic understanding of retail operations, merchandising, and inventory control.
• Competitive hourly wage
• Opportunities for promotion and career growth
• Health, dental, and vision benefits for full-time positions
• Employee discount on all Malley’s Chocolates
• Paid time off and holiday pay

As an Assistant Store Manager at Malley’s Chocolates in Rockside, Ohio, you will play a pivotal role in supporting the Store…