Porter - Cleveland Clinic​/

Summary

The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area, including lock‑outs, flat‑tire repairs, battery jump‑starts and lost‑vehicle assistance.

Thursday through Saturday, 10:15PM – 6:15AM.

The hourly base pay range for this position is $15–$17 per hour, based on the candidate’s job‑related skills, experience, education or training, and location.

Eligible employees may enroll in accident insurance, critical‑illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for these benefits.

• 20% Cleanliness check each shift of all guest entrances/elevator landings in the entire garage, including emptying all ash urns, collecting trash in receptacles at ½ full or higher, and sweeping litter and cigarette butts.
• 20% When appropriate, use a mop or power washer to eliminate stains from liquid spills. Wipe all signage and way‑finding material in the common area with suitable cleaning solutions and cloth, including all pay‑on‑foot stations.
• 15% Maintain general cleaning of the garage with a mobile garbage can, broom, and dustpan, removing debris (cans, bottles, cups, etc.) from all areas around and between vehicles. Use paint‑safe solution or power washer to eliminate stains from pillars and columns.
• 15% Wipe all signage and way‑finding materials at all garage vehicular entrances and exits; wipe all equipment—including gates, gate arms, card‑reading equipment and attached signage—with appropriate cleaning materials and cloth.
• 10% Empty all returned guest key receptacles at each garage exit and return to the Towne Park MOD for appropriate destination. Power wash any areas of garage entrances and exits that need additional attention.
• 10% Assist guests with directions and other inquiries; stand while serving guests and provide information about the surrounding area and main attractions as needed.
• 10% Protect guest confidentiality in accordance with HIPAA requirements; maintain security of customer financial and identifying information.

Education:

High‑school diploma or GED. Must be at least 18 years of age and pass a criminal background check and drug screen. One to three months of related experience or an equivalent combination of education and experience is required; customer‑service experience preferred.

Skills:

Read and write Standard English; comprehend simple instructions, short correspondence and memos; write simple correspondence; present information in one‑on‑one and small‑group settings to guests, clients and other employees; understand 24‑hour and military time systems; understand applicable rates.

The job is routine; incumbents follow established practices and procedures and decisions are made within specific operational instructions and departmental guidelines.

Work is performed outdoors for extended periods. Requirements include talking and hearing, sitting or standing for long periods, walking, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, and crawling. Lifting up to 100lbs occasionally, up to 50lbs frequently, and up to 20lbs constantly. Work in extreme heat and cold weather. Travel up to 5% may be required.

Towne Park is an affirmative action, equal opportunity and E‑Verify participating employer. We encourage applications from all qualified individuals, including those with disabilities and veterans. We consider qualified applicants with arrest and conviction records. We comply with federal and state disability laws and provide reasonable accommodations. If you need a reasonable accommodation, contact our Human Resources Support Center at  or (844)869‑6375.