Retail Cashier

SUMMARY:

This position is primarily responsible for scanning customer merchandise in a timely fashion, processing payments/data entry of all firearms sales according to ATF guidelines, and administering licenses via the Ohio Department of Natural Resources (ODNR) website. This position will also be answering phone calls and handling customer service responsibilities by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

Handles all needs and issues customers may have and deals with them accordingly to ensure customer satisfaction.

Accurately process sales, returns, layaways, and special orders thru the Point of Sales system.

Accurate data entry of all Firearm sales according to ATF guidelines and procedures.

Ability to communicate to management regarding issues that need to be addressed.

Responsible for promoting a positive culture within the department/store.

Answers incoming phone calls and routes them accordingly to the necessary departments.

Operates ODNR licensing.

Examines merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases.

Provides customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Assists with inventory to and from the warehouse, and sales floor.

Performs work activities such as cleaning and organizing shelves and displays and selling merchandise.

Enforces safety, health, and security rules.

Adhere to all company policies and procedures.

All other duties as required by management.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual Analytical
- Synthesizes complex or diverse information; uses intuition and experience to complement data.

Problem Solving
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Project Management
- Communicates changes and progress.

Technical Skills
- Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal Customer Service
- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills
- Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.

Teamwork
- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership Visionary Leadership
- Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

Change Management
- Communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

Leadership
- Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Quality Management
- Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization Diversity
- Shows respect and sensitivity for cultural differences; promotes a harassment- free environment.

Ethics
- Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.

Organizational Support
- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Self-managementJudgment
- Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Motivation
- Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Professionalism
- Approaches…