Assistant Manager

Overview

Location:

Cleveland, Ohio (City Blue Space).

Job Title:

Assistant Manager. Department:
Operations. FLSA Status:
Non-Exempt.

Reports To:

Store Manager.

The Assistant Manager supports the Store Manager in overall store operations and administrative duties, maintains knowledge across product areas, upholds company policies and standards, and delivers outstanding customer service. The role assumes supervisory responsibilities in the Store Manager’s absence and is trained in Store Manager responsibilities.

• Assist the Store Manager in controlling store assets and implementing action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the Store Manager’s absence.
• Support personnel recruiting, training, and evaluation; provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to help ensure profitability; communicate trends to the Store Manager.
• Supervise and direct staff to meet department responsibilities and standards; maintain high-quality customer service.
• Provide extraordinary customer service as outlined in the customer service manual; assist customers upon entry and during peak periods.
• Promote and sell services and merchandise offered by the store.
• Uphold all company policies, procedures, and standards as described in operations and personnel manuals.
• Protect company assets and financial information by maintaining internal control procedures and identifying potential fraud risks.

• Direct and supervise employees in the Store Manager’s absence; interview, train, plan, assign, and direct work; resolve problems in line with company policies and applicable laws.

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and assist in managing a team toward achieving store goals and profitability.
• Self-starter with initiative and strong attention to detail; able to handle multiple tasks simultaneously.
• Team-oriented with a commitment to outstanding customer service and selling merchandise.