Customer Service Specialist - Automotive Finishes

The Customer Service Specialist is essential to the success of our Automotive branches. The role involves working closely with customers to determine their needs, answer questions about our Automotive Sherwin‑Williams products, recommend the right solutions, resolve customer concerns promptly, and ensure maximum client satisfaction. The Specialist will receive, prepare, and safely deliver orders, moving and loading products.

The position will be located at Automotive Branch #9115, 5720 Brookpark Rd., Cleveland, OH 44129. This full‑time role works Monday through Friday from 8 am to 5 pm, subject to business needs.

Job duties include contact with customers, which may include minors; access to cash and other payment methods; electronic equipment; personal information; store merchandise and other valuable items. A criminal history review is required to protect the safety of customers, staff, and the public.

• Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate all material‑handling, tinting, mixing and testing equipment safely
• Operate and maintain warehouse vehicles and equipment including forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Comply with inventory control procedures and assist with bi‑annual inventory review
• Complete monthly and quarterly safety training
• Assist with the physical inventory process, conducted semi‑annually
• Assist in promoting sales specials and initiatives
• Based on business needs, keyholder responsibilities include completing branch opening and end‑of‑day procedures and making nightly bank deposits

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the United States without sponsorship for employment visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation
• Must have at least one (1) year of work experience in customer service, retail, or sales

• Experience in an automotive branch or automotive industry
• Experience of at least two (2) years in customer service, retail, or sales
• Experience using material‑handling equipment (e.g., forklifts, pallet jacks, hand trucks, etc.)
• High school diploma or GED

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of protected veterans.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws. Please be aware Sherwin‑Williams recruiting team members will never request a candidate to provide payment or financial information or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.