More jobs:
Customer Experience Lead, Omnichannel Retail
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-07-29
Listing for:
Confidential
Full Time
position Listed on 2026-07-29
Job specializations:
-
Retail
Retail & Store Manager -
Management
Retail & Store Manager
Job Description & How to Apply Below
Confidential is seeking a Customer Experience Senior Manager to lead customer support operations for a growing retail product line, delivering a high-quality, seamless experience across retail, eCommerce, and service channels in Cleveland.
You’ll build and coach a team of CX Representatives, ensure timely, professional support across phone, email, chat, and social channels, oversee order and warranty inquiries, and partner with internal teams and retail partners to drive CSAT and NPS
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