Lead Retail Associate- Cleveland Browns Team Store

Lead Retail Associate
- Cleveland Browns Team Store

Cleveland, OH, United States (On-site)

The Retail Lead (part-time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations.

Schedule: The Retail Lead will be expected to work a part-time schedule which will includes days, nights, weekends, extended hours on game days and during events.

• Drive sales results by consistent execution of daily operations
• Support back of house operations; maintain stockroom organization
• Knowledge of retail operation systems including but not limited to Op Suite
  5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
• Partner with Leadership team when making decisions including but not limited to revenue targets, per cap and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience
• Communicate expectations for assignments and projects to Retail Associates
• Provide training and assistance to Retail Associates as required
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Understand Fanatics values and how they relate to their role
• Perform ‘Manager on Duty responsibilities’ as needed

• Minimum 18 years of age
• Minimum one year working in retail or sales preferred
• Ability to work independently and responsibly in a fast-paced environment
• Foreign language skills are a plus

• Possess a fun, outgoing, confident, professional demeanor
• Prior leadership experience preferred
• Ability to work well with all levels of management, build partnerships and coach teams
• In partnership with leadership team act decisively to solve problems
• Ability to represent Fanatics/League/Team Values and standards
• Ability to balance and prioritize multiple projects while remaining calm under pressure
• Strong communication, literacy, and numeracy skills

• Regularly required to sit stand, reach, bend and move about the facility as needed
• Must be able to lift and carry up to 30 lbs.
• Game Day/Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

• Posting Date 03/12/2026, 09:43 AM
• Locations 100 Alfred Lerner Way, Cleveland, OH, 44114, US (On-site)