Retail Manager in Training

Job Details

Job Location:

Brookpark - Cleveland, OH 44135

Position Overview:

The Store Manager in Training (MIT) is a hands-on development role designed to prepare candidates for advancement into a Store Manager position within Malley's Chocolates. This role combines on-the-job training, leadership development, working in other locations with other store managers, and operational responsibilities to ensure success in managing a high-performing retail store. The MIT will learn all aspects of store operations while supporting the company’s mission to deliver exceptional customer experiences and uphold Malley's tradition of quality.

• Participate in a training program focused on leadership, store operations, merchandising, and customer service.
• Shadow experienced Store Manager(s) to learn best practices and gain exposure to day-to-day responsibilities.
• Complete assigned training modules, leadership projects, and performance check-ins.
• Meet regularly with training managers for feedback, coaching, and progress reviews.

• Learn to oversee daily operations, including scheduling, inventory management, cash handling, and loss prevention.
• Assist with opening and closing procedures.
• Gain proficiency in point-of-sale systems, financial reporting, and corporate communication tools.
• Ensure compliance with company policies, procedures, and safety standards.

• Support and practice leadership of store associates by providing direction, coaching, and performance feedback under the guidance of a Store Manager.
• Participate in interviewing, onboarding, and training new team members.
• Learn to recruit, interview, hire, and train new team members in alignment with Malley's values and customer-first philosophy.
• Foster a positive, inclusive, and engaging work environment for team members.
• Assist in scheduling and workforce planning to balance customer service, labor efficiency, and employee satisfaction.

• Learn to set and achieve sales goals by analyzing business reports and identifying opportunities for growth.
• Support merchandising standards, seasonal product transitions, and visual presentation.
• Model and deliver exceptional customer service, ensuring every customer has a positive and memorable experience.
• Support merchandising standards, product displays, and seasonal transitions to drive sales and brand consistency.
• Learn to analyze sales trends and business reports to identify opportunities for growth and improved performance.
• Assist in monitoring performance and motivating the team to meet or exceed targets.

The Store Manager in Training program is designed as a steppingstone to a Store Manager role. Successful MITs will be considered for promotion to Store Manager positions across Malley's Chocolates locations. Future opportunities may include advancement into Multi-Unit Store Manager or Retail Leadership positions.

• Competitive starting wage with opportunities for advancement.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Employee discounts on Malley's Chocolates.
• Paid time off and holiday pay.
• Training and career development opportunities.

• Bachelor's degree in business, retail management, or related field preferred, but not required; equivalent retail management experience will be considered.
• Travel to various retail locations within the region to gain expertise and knowledge from other store managers and locations.
• 1-3 years of supervisory or leadership experience in a retail or food service environment preferred.
• Strong interpersonal and communication skills with the ability to motivate a team.
• Excellent organizational and problem-solving abilities.
• Demonstrated ability to manage multiple priorities and solve problems effectively.
• Flexibility to work evenings, weekends, and holidays as required by retail operations.
• Passion for chocolate and commitment to delivering the Malley's customer experience.