Store Manager, Retail & Store Manager

Waterway Carwash, a trailblazer in the car wash sector since 1970, is seeking a dynamic Store Manager to lead our retail operations. This role is perfect for someone passionate about delivering unparalleled customer service and maintaining the highest standard of car care in the industry. The Store Manager will oversee daily store operations, manage staff, and ensure profitability and efficiency in a fast-paced environment.

Key responsibilities include strategic planning, staff management, customer satisfaction, and operational administration. The ideal candidate will be a skilled leader with a keen sense of business and a commitment to upholding Waterway Carwash's legacy of quality and service.

Responsibilities

• Oversee daily store operations and ensure compliance with company standards.
• Manage and train store staff to deliver exceptional customer service and meet sales targets.
• Develop and implement strategies to increase store profitability.
• Maintain high-quality service by establishing and enforcing organization standards.
• Handle customer inquiries and resolve issues to ensure customer satisfaction.
• Monitor inventory levels and conduct ordering and restocking as needed.
• Implement marketing and promotional campaigns in line with corporate objectives.
• Prepare reports on store performance and strategic planning outcomes.

Required Skills

• Leadership and team management
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Proficiency in retail management software
• Understanding of inventory management
• Ability to resolve conflicts and handle customer service issues effectively