Key Account Manager

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At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact  seen, be understood, be you.

• Generate new business opportunities and increase the revenue of existing accounts through high volume outreach via telephone and email.
• Meet or exceed baseline and expansion goals through retention of accounts and sales of additional products and services.
• Meet or exceed and Key Performance Indicators including calls, meeting counts, and other primary metrics as set by Management and adhere to call quality guidelines.
• Demonstrate a working knowledge of all Cision products and services with the ability to see across product lines.
• Demonstrate strong teamwork and positive culture influence in line with the Cision Values.
• Develop marketing strategies to address strengths and weaknesses within the territory. Establish expectations for your manager on how you will be delivering on goals.
• Collaborate with other divisions and subject matter experts within Cision to develop integrated strategic packages & solutions.
• Educate clients on new products and services and manage all inbound requests from designated accounts.
• Negotiate new structured or customized contracts to increase and secure revenue, managing difficult negotiations with clients arising from competitive situations.
• Practice exceptional time management and organization to effectively take care of the reactive and proactive requirements of the position.
• Always provide clients with an in-house point of contact by ensuring strong support of client needs.
• Provide excellent customer service both internally and externally.
• Ensure timely and accurate reporting of your business to your manager on a weekly basis or as otherwise instructed by sales leadership.
• Understand and employ Miller Heiman sales methodology tactics in accordance with monthly Activity Metrics.
• Utilize the  platform to manage sales pipeline, track interactions, and forecast business outcomes. Work strategically on all renewals to ensure on-time contracts.
• Other duties as assigned by sales leadership.

• Ability to work hybrid from our Cleveland, OH office.
• Bachelor’s Degree required.
• 0-1 year of any type of sales experience strongly preferred.
• A keen interest in business communications, public relations, and content and a career in Sales.
• Ability to prioritize multiple tasks.
• Ability to think and react quickly under pressure.
• Extreme accuracy and attention to detail.
• Familiarity with CRM systems (I.e. ).
• Active Individual Development Plan (IDP) to ensure continued professional growth and development.
• Proficient with Microsoft Office suite.
• Strong interpersonal, telephone, communication and organizational skills.
• Willingness to work flexible hours in accordance with company needs/workflow demands.

Cision is a committed, inclusive, and diverse employer. We provide equal opportunity to all employees without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. All qualified applicants will receive consideration for employment. If reasonable accommodation is required to fully participate in the job application or interview process, please contact

Benefits include medical insurance, vision insurance, and 401(k) plans.

Location:

Cleveland, OH (Hybrid).