Account Manager - On Site

Additional Compensation through commission (Commission to be discussed at point of offer)

Company Summary

Our Mission:
Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision:
To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority‑owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Caption Call is looking for a caring, customer‑service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the Caption Call phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts.

This is a full‑time position with potential for career growth and advancement.

• Generate leads by demonstrating the Caption Call phone and service directly to eligible users
• Manage a territory through in‑person interactions, presentations, and events using direct sales methodologies
• When assigned, work with Hearing Care Professionals on the patient certification and referral process
• Represent Caption Call at various events as assigned
• Adhere to strict compliance policies set by the company
• Utilize the company CRM to log daily activities
• The account manager will have access to highly confidential, sensitive information relating to the employees of Caption Call and must maintain strict confidentiality
• Other duties as assigned

Minimum:
High School Diploma or GED

• Ability to meet or exceed Account Manager expectations and maintain established goals set by department management
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor solutions to the unique needs of individual healthcare professionals
• Comfortable and clear presentation to large and small groups
• Adaptability to various sales situations and environments
• Reliability, organization, and punctuality
• Independent work capability
• Effective communication in English (reading, writing, speaking, listening)
• Outside sales or similar experience
• Familiarity with assistive devices for the hearing impaired is a plus
• Experience working with senior citizens
• Basic computer knowledge and experience

• Daily driving required; must own a reliable, licensed, insured vehicle
• Maintain a valid driver's license and a good driving record
• Must have a PC and high‑speed Internet connection
• Must be able to walk, bend, crawl, kneel, lift, and move furniture as needed
• Positive attitude, team player, good interpersonal skills, ability to work across departments

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and Caption Call. Applicants must possess the requisite integrity to maintain this information in strictest confidence.

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Caption Call and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.