Sales Admin - Hotel Cleveland, Autograph Collection

Hotel Cleveland, 24 Public Square, Cleveland, Ohio, United States of America

Hotel Sales Administrator supports the hotel’s sales and marketing teams by managing administrative tasks, maintaining sales data, and coordinating with departments to ensure smooth operations. This role blends hospitality knowledge with sales administration skills.

Sales Data Management: Maintain and update sales databases, contracts, and customer records; ensure accuracy and accessibility for the sales team.

Order & Contract Processing: Handle sales orders, process contracts, and ensure timely fulfillment of bookings.

Reporting & Analysis: Prepare sales reports, statistical summaries, and proposals for clients; track sales performance and targets.

Event & Space Coordination: Manage function space bookings, coordinate private events, and liaise with sales managers and reservations.

Client Support: Serve as the first point of contact for clients, answering inquiries about rates, facilities, and services; resolving booking or service issues.

Marketing & Promotion: Assist in creating promotional materials, managing social media accounts, and organizing events to showcase hotel offerings.

Administrative Support: Prepare agendas, manage schedules, handle travel arrangements, and maintain filing systems.

Prospecting & Lead Generation: Conduct market research, teleprospecting, and networking to generate new leads.

Education: Degree in Business, Hospitality, Marketing, or related field preferred.

Technical

Skills:

Proficiency in Microsoft Office (Excel, Word, PowerPoint), CRM systems (e.g., Daylight, Delphi), and sales/administrative software.

Soft Skills: Strong organizational, communication, and customer service skills; ability to work in a fast-paced, hospitality environment.

Experience: At least 2 years in administrative or sales coordinating roles; hotel experience is a plus.