Inside Sales Representative

White Horse Labs was established to create a world where electronics are always reliable and genuine, addressing counterfeit challenges at their source. As the pioneers in Asia, we developed innovative testing methods that set industry standards, ensuring electronics were tested with rigor, transparency, and integrity.

Our services have expanded beyond counterfeit detection and component testing to a holistic approach to quality control. From a modest beginning to a global presence, we have remained committed to ensuring the integrity of the electronics supply chain, continually leading and innovating to keep the world’s electronics trustworthy and reliable.

White Horse Laboratories is led by an international group of experienced industry experts. Through very different life stories and career paths we have found our way to the White Horse family.

All employees are educated on the core requirements of a testing laboratory and the electronics industry in general. The quality assurance team additionally receives ongoing training opportunities around international quality assurance practice, related standards and regulations.

This full-time Inside Sales Representative role is an on-site position based Ohio, Cleveland. We are looking for a proactive and detail-oriented person to join our growing team. The ideal candidate has strong communication skills, fast learning ability, and a customer centric mindset.

A) Business Development & Account Acquisition

• Promote White Horse Laboratories (WHL) premium services to drive business growth, actively acquire new accounts, and consistently achieve assigned revenue targets.
• Identify and capture new business opportunities by leveraging industry trade shows, corporate events, and strategic partner networks.
• Strategically analyze and reactivate dormant or inactive sites within existing customer accounts to maximize wallet share.
• Serve as the primary point of contact for assigned key accounts, ensuring high customer satisfaction by deeply understanding and anticipating their requirements.
• Lead client engagement activities, including service presentations, customized quotations, contract negotiations, and regular business reviews (QBRs/MBRs).
• Act as a trusted advisor to guide clients in the right direction, efficiently coordinate with their suppliers, and deliver insightful key account performance reports.
• Collaborate seamlessly with cross-functional departments (Lab, Operations, Engineering) to ensure exact and high-quality service delivery based on deep account analysis.
• Mentor and empower the Customer Service (CS) team; provide training on specific account requirements, and step in to manage complex service escalations, expedites, and client expectations.
• Partner with the Accounting department to monitor account receivables and ensure timely payment collections.
• Continuously gather and feedback market trends, competitive intelligence, and customer insights to senior management to support group-level strategic business planning.
• Maximize internal network resources to drive inside sales and cross-selling opportunities.

• 3+ years of successful sales or account management experience in the Electronics/Semiconductor industry (experience in electronic component distribution, testing, or EMS/OEM is highly preferred).
• Proven track record with established OEM/EMS customer resources is a strong plus.
• Familiar with factory operations, supply chain, and management workflows.
• Fluent in spoken and written English; excellent business writing and communication skills.
• Proactive, self-driven, and highly resilient with a strong result-oriented mindset.
• College degree or above; majors in Electronics, Electrical Engineering, or related technical fields are preferred.