Senior Account Executive, Enterprise

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Drive enterprise growth by leading the adoption of AI-powered customer experience solutions across Fortune 500 organizations, enabling measurable improvements in customer engagement, operational efficiency, and long-term business performance. This role directly influences how enterprises evaluate and implement cloud, AI, and CX platforms to modernize their digital strategy. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, helping organizations deliver seamless, personalized interactions  will own strategic accounts, lead complex multi-million-dollar sales cycles, and build executive relationships that shape enterprise transformation initiatives.

This position offers significant ownership, strong earning potential, and visibility across high-impact enterprise deals.

• Drive revenue growth by owning end-to-end enterprise sales cycles, from initial engagement through deal closure across complex, multi-million-dollar opportunities
• Build and expand executive-level relationships, influencing C-level stakeholders and aligning solutions to long-term business strategies
• Develop and execute strategic account and territory plans that generate pipeline growth through both direct and channel-driven opportunities
• Identify and align AI-driven CX use cases to customer business units, improving engagement, efficiency, and measurable business outcomes
• Create and maintain a strong pipeline that consistently meets or exceeds revenue targets within designated enterprise sectors
• Deliver compelling presentations and solution positioning to prospects, customers, and partners, clearly articulating business value
• Lead cross-functional deal strategy, collaborating with internal teams to solve complex challenges and advance opportunities
• Drive new logo acquisition while expanding existing accounts through upsell and cross-sell strategies
• Execute targeted marketing and prospecting initiatives to accelerate territory growth and market penetration
• Accurately forecast quarterly revenue using structured methodologies such as MEDDPIC to ensure predictability and accountability

• 5+ years of direct, quota-carrying enterprise software sales experience within Fortune 500 environments
• Proven track record of closing multi-million-dollar transactions with sales cycles ranging from 6 to 24 months
• Experience selling cloud, SaaS, and AI-based solutions across CX, CCaaS, WEM, customer journey analytics, conversational AI, AI copilots, CRM, and service management platforms
• Demonstrated success building strategic relationships with executive stakeholders, including C-level decision makers
• Strong ability to communicate complex technology solutions and connect them to business value
• Proven experience developing pipeline through direct prospecting, marketing initiatives, and partner or channel engagement
• Ability to lead complex sales cycles with consistent revenue attainment and accurate forecasting
• High level of energy, accountability, and collaboration within fast-paced, team-oriented environments
• Familiarity with MEDDPIC or similar structured sales methodologies
• Bachelor’s degree or equivalent professional experience
• Willingness and ability to travel up to 40 percent

• Experience managing large, strategic enterprise accounts with long-term growth strategies
• Background in account-based selling and multi-threaded deal management
• Experience working with cross-functional teams across global or multi-region accounts
• Track record of driving both new logo acquisition and expansion…