Customer Account Specialist
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-07-23
Listing for:
Gables Search Group
Full Time
position Listed on 2026-07-23
Job specializations:
-
Sales
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager
Job Description & How to Apply Below
Client Relations Specialist
We are seeking a Client Relations Specialist to provide support for clients in the manufacturing industry, sales representatives, and internal teams in Cleveland, OH. This role requires a strong focus on customer service, meticulous attention to detail, and the ability to grasp technical product knowledge.
Duties:- Oversee customer quotes, sales orders, returns, and replacement shipments using the ERP system
- Collaborate with sales reps to ensure accurate and timely pricing
- Analyze purchase orders, specifications, packaging needs, pricing, and customer designs
- Liaise between customers and internal technical departments for quality and engineering inquiries
- Assist customers in predicting product requirements based on past usage and production timetables
- Coordinate metal and alloy purchases with the procurement team
- Monitor precious metal quantities tied to customer agreements
- Address order discrepancies while updating clients throughout the resolution process
- Cultivate strong relationships with clients and internal units
- Prior experience in customer service, sales assistance, or account management
- Background in supporting manufacturing clients is preferred
- Competence in interpreting technical designs, specs, and product details
- Excellent written and verbal communication capabilities
- Strong organizational skills with the ability to juggle multiple tasks
- Proficiency in entering quotes and orders into an ERP system
- Familiarity with Microsoft Dynamics NAV is advantageous
- Experience in aerospace or medical manufacturing is a bonus
- High school diploma or equivalent is mandatory
- Bachelor’s degree in business or related discipline is desirable
- Health, dental, vision, life, and disability coverage
- 401(k) plan with company match and profit-sharing options
- Paid leave and holidays
- Bonus scheme at discretion
- Education cost reimbursement
- Flexible spending and dependent-care plans
- Employee support program
- On-site gym facilities
- Company-organized lunches, family activities, sports events, festivals, and seasonal gatherings
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