Engagement Manager (Base Salary + Sales Incentives

The Engagement Manager is a key client-facing role responsible for cultivating strong, trust-based relationships and driving revenue growth through a consultative inside-sales approach. This role blends strategic account management with day-to-day sales execution, utilizing established methodologies such as the Sandler Selling System to support client satisfaction, retention, and account expansion.

The Engagement Manager develops a clear understanding of client goals and maintains a working knowledge of FIT's products and services to proactively recommend solutions that deliver long-term value. This role is accountable for completing the activities outlined in their sales cookbook and consistently progressing toward defined KPIs and role-specific performance outcomes.

• Serve as the primary liaison for strategic client communications, conflict resolution, pricing negotiations, and expectation management.
• Manage a portfolio of clients, applying consultative selling techniques to identify and pursue upsell and cross-sell opportunities aligned with client needs and FIT’s offerings.
• Partner with internal teams to develop proposals, pricing strategies, and renewal plans.
• Drive client retention and expansion through proactive account planning, growth opportunity identification, and churn-risk mitigation.
• Organize and lead client IT roadmap discussions; ensure service agreements and CRM records accurately reflect current client needs and opportunities.
• Educate clients on IT best practices, service utilization, and ongoing improvement recommendations.
• Plan and facilitate client meetings, product demonstrations, and presentations.
• Establish and maintain appropriate meeting cadence for IT Strategy and Business Reviews (weekly, monthly, quarterly, etc.).
• Apply the Sandler Selling System or similar methodology to ensure consistent use of consultative sales best practices.
• Maintain strong CRM hygiene to ensure accurate tracking of sales activities, client interactions, and partnership information.
• Build new and renewal contracts using the company’s contract management tool and track business opportunities in the CRM.
• Provide internal reporting and performance metrics to the Client Engagement Team and leadership as requested.
• Review monthly client invoices proactively and manage contract renewals in alignment with company policy.

• Collaborate closely with service delivery, technical, and project teams to ensure client goals are fully understood, communicated, and met.
• Participate in early-stage project discovery and proposal reviews to ensure alignment with best practices and client expectations.

• BA/BS degree or equivalent work experience.
• Familiarity with the Sandler Selling System or equivalent sales methodology.
• Experience with CRM tools and contract management systems.
• Demonstrated ability to manage multiple accounts and initiatives simultaneously.
• Strong organizational skills with the ability to meet deadlines with minimal supervision and high attention to detail.
• Ability to thrive in a fast-paced, high-growth, and evolving environment.
• Ability to build and maintain long-term client relationships.
• Strong presentation, negotiation, and expectation setting skills.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to maintain confidentiality regarding all FIT and client/prospect information accessed or processed through systems and business relationships.

• 3-5 years of experience in a client-facing B2B sales or sales support role (inside or outside sales), ideally within IT services or SaaS.
• Proven track record of meeting or exceeding sales targets through consultative selling
• Experience in IT or within a Managed Service Provider (MSP) environment.

This position primarily operates in a professional office environment and requires prolonged periods of sitting, extensive computer use, and regular operation of standard office equipment, including a computer, keyboard, mouse, and related technology. The role requires local travel to client meetings, conferences, and other…