Rental Specialist

Rock The House is a nationally recognized Live Event production group working at the intersection of cutting-edge technology and immersive entertainment. We create experiences that hit differently, significantly, and dramatically.

Through our full suite of services: Production, Experiential, Rental, Talent, and Installation, we produce corporate conferences for Fortune 500 brands, festivals seen by millions, the nation's most significant gatherings, and exclusive social events. The events we are part of outlast the keynote, the setlist, or the moment itself.

Our niche is where stakes run high and the margin for error sits at zero.

Cleveland-based with a global portfolio. Rooted in Midwest grit. Ready to go wherever our clients take us.

Position Overview

The Rental Specialist is primarily a customer service role supporting customers and production partners with short- and long-term audiovisual rental needs. This person works with customers and vendors to understand the application, recommend the right rental solution or a better option when appropriate, and build a complete, accurate order. The role covers rentals, production-company cross-rentals, box sales, and used equipment, while balancing current orders with follow-up and growth opportunities.

It also provides a path into a broader sales role.

Responsibilities

• Respond to rental and equipment-sales inquiries and own each order through fulfillment.
• Work with customers, vendors, production partners, and theaters to understand equipment needs, schedules, budgets, and logistics.
• Use production and product knowledge to recommend the right AV rental solution, including higher-end or expanded options when appropriate.
• Create complete, accurate quotes and orders with equipment, accessories, cabling, dates, logistics, pricing, and notes.
• Manage short-term rentals, production-company cross-rentals, and long-term organizational rentals.
• Support box sales and used-equipment sales.
• Coordinate inventory, substitutions, quality checks, testing, and preparation with warehouse and production teams.
• Keep customers informed and resolve changes before pickup, delivery, or production.
• Process contracts, payments, and customer records; follow up on quotes and completed orders; build repeat business and meet service and revenue goals.

Requirements

• Hands-on background in production, professional audio, AV, technical theater, or equipment rental preferred.
• Working knowledge of professional AV equipment across audio, video, lighting, staging, and related production systems.
• You do not need to be an expert in every discipline, but you must have enough production knowledge to understand the customer's application, build a complete order, and recognize better rental opportunities.
• Comfortable asking technical questions and involving internal specialists when needed.
• Strong customer service, active listening, and clear communication with customers, vendors, production partners, and theaters.
• Organized and detail-oriented, with the ability to manage multiple quotes, orders, and deadlines.
• Comfortable learning inventory, pricing, rental systems, and business software.