Specialist, Customer & Sales Support

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

• The Customer & Sales Support Specialist reports to the Manager, Customer & Sales Support
• Located in Cleveland, OH
• Full-Time
• Hybrid

Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you'll assist the Business Development (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.

The Customer and Sales Support Team member will provide customer service and sales support to sales representatives and other personnel involved in sales.

• Will be a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax,online chator email,ensuring a high level of customer satisfaction
• Support external sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back ordersandsample requests.
• Focus on improving lines per order and increasing profit margin
• Establish and maintain strong positive customer relationships
• provide courteous and efficient servicing of customer requests
• learn key contacts
• ask for the order
• follow up on purchases and address any customer service issues
• Respond to customer literature request including, product information, tracking information, and proof of delivery
• Assist in managing plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
• Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
• Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
• Support and communicate with all internal departments –Sales, Finance, Warehouse,purchasing– to ensure customers’ requirements are met or exceeded
• Determine customer requirements and expectations in order to recommend specific product solutions via research
• Provide back-up while sales representatives are on vacation
• Minimal travel may be required from time to time

• Superior customer service attitude with unwavering commitment to the customer, team, and Company
• Clear, concise, and genuine phone presence
• Advanced math skills
• Ability to prioritize and multi-task in a fast-paced and demanding environment
• Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
• Strong organizational skills
• Highly motivated and self-directed
• Results oriented team player with a committed effort to meet goal numbers
• High attention to detail
• Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
• Strong professional work ethic
  
  Maintains apositive/calm attitude when handling problemsor the unexpected
• Demonstrate resourcefulness

• Working knowledge of Oracle Systems, CRM platforms
• Working knowledge of Auto-Quotes system

Essential

Education:

• High school diploma

• Bachelor’s degree
• CFSP Certification

Essential

Experience:

• 2+ years customer service experience

• Previous food service industry experience
• 2+years sales support environment