Specialist, Customer & Sales Support

Tri Mark USA is the country’s largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

• The Customer & Sales Support Specialist reports to the Manager, Customer &Sales Support
• Located in Cleveland, OH
• Full-Time
• Hybrid

Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you’ll assist the Business Development (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.

The Customer and Sales Support Team member will provide customer service and sales support to sales representatives and other personnel involved in sales.

• Will be a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax, online chat or email, ensuring a high level of customer satisfaction
• Support external sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back orders and sample requests.
• Focus on improving lines per order and increasing profit margin
• Establish and maintain strong positive customer relationships
• provide courteous and efficient servicing of customer requests
• learn key contacts
• ask for the order
• follow up on purchases and address any customer service issues
• Respond to customer literature request including, product information, tracking information, and proof of delivery
• Assist in managing plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
• Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
• Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
• Support and communicate with all internal departments – Sales, Finance, Warehouse, purchasing – to ensure customers’ requirements are met or exceeded
• Determine customer requirements and expectations in order to recommend specific product solutions via research
• Provide back-up while sales representatives are on vacation
• Minimal travel may be required from time to time

• Superior customer service attitude with unwavering commitment to the customer, team, and Company
• Clear, concise, and genuine phone presence
• Advanced math skills
• Ability to prioritize…