Security, Security Guard

OH - Cleveland 2.5%
2401 Ontario Street
Cleveland, OH 44115, USA

Our teammates are at the core of what we believe in:
People, Collaboration, Learning, and Excellence (People

CLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY

PURPOSE:

Execute various security related functions relating to security screening, access control, credential verification, incident management, and safety for all guests at Progressive Field. Provide all guests at Progressive Field a safe, pleasant, and comfortable environment and create positive memorable experiences through exceptional customer service.

RESPONSIBILITIES & DUTIES:

• Maintain a safe and friendly environment for fans, visitors, and staff at Progressive Field.
• Provide exceptional customer service and proactively seek out opportunities to engage, welcome, direct, answer questions, and resolve complaints from all guests at Progressive Field.
• Demonstrate a professional demeanor at all times.
• Provide crowd management and assist with crowd movement as necessary.
• Respond calmly and professionally in the event of any conflict, medical situation, or other incident, and complete appropriate reports.
• Verify credentials at restricted access locations around the Ballpark and prohibit access to unauthorized individuals.
• Report to work by assigned time and properly inform Manager of all potential work conflicts, including but not limited to absences, emergencies, and needed schedule alterations.
• Have thorough knowledge and understanding of Progressive Field policies and procedures, and the ability to enforce policies and procedures.
• Have a thorough knowledge and understanding of the Game Day Staff Seasonal Handbook, and ability to abide by all policies and procedures therein.
• Have thorough knowledge and understanding, and ability to carry-out the Standard Operating Procedures for assigned Fixed Security roles.
• All other duties and responsibilities as assigned.

Fixed Security Personnel monitor various restricted areas. Below describes the potential assignments.

• Perform security screening, credential scanning, and utilize the MLB Guest Pass system to create and distribute daily guest passes to authorized visitors.

• Perform credential scanning and access control measures to ensure only authorized personnel enter the field and photography pits during designated times.

• Perform credential scanning and access control to ensure only authorized personnel enter the clubhouses during designated times.

• Perform access control to ensure only authorized personnel enter the clubhouses during designated times.

• Perform access control to ensure only authorized personnel enter specific VIP suites in the ballpark.

• Must be 18 years of age or older.
• Must be able to fulfill training requirements, including twelve (12) hours of security and anti-terrorism training during the first year of work, and a minimum of eight (8) hours of security and anti-terrorism training each year thereafter.
• Working knowledge of safety and security functions, customer service philosophies, and conflict de-escalation and resolution principles.

• Work long and irregular hours including nights, weekends, and holidays during the baseball season.
• Available to work 40 out of 81 home games (50%) during the months of April through October.

• Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
• Ability…