Investigator Assistant

Overview

Organization:
Lottery Commission

Unposting Date:
Ongoing

Work Location:

Lausche Building 615 West Superior Avenue Cleveland

Primary

Location:

United States of America-OHIO-Cuyahoga County-Cleveland

Compensation: $21.93/hour

Schedule:

Full-time

Work Hours:

SEE WORK HOURS BELOW

Union: OCSEA

Primary Job Skill:
Technical

Skills:

Basic Documentation, Surveillance, Customer Service, Security;
Professional

Skills:

Active Learning, Adaptability, Customer Focus, Flexibility, Teamwork

Responsibilities of the Investigator Assistant include but are not limited to:

• Work a full-time variable schedule.
• Work as a team player to assist the team in completing its goals and objectives.
• Receive training in and learn investigative procedures and techniques and laws and rules applicable to investigations handled by the Ohio Lottery Commission.
• Supplement investigative work being done by Racino Investigators and Traditional Lottery Investigators.
• Learn and assist in basic racino operations and basic racino investigative functions.
• Learn and assist in basic traditional investigative functions.
• Research records, reports, and documents. Gather documents and evidence. Compile information and prepare written reports.
• Work with the public, jackpot winners, patrons, and retailers on a daily basis and provide exceptional customer service.
• Monitor video surveillance of Ohio Lottery Commission facilities statewide and fulfill requests for video footage.
• Conduct fingerprinting for Lottery retailers.
• Escort visitors and others inside Lottery offices.
• Conduct mission-critical live drawings for mid-day and evening Ohio Lottery game drawings.
• Certify drawings, monitor and record security seals, verify that drawing equipment runs correctly and conduct pre-testing prior to live drawings, verify pool closings, ensure that drawings properly commence at official draw times, record and enter draw activity data in system, record and distribute official drawing numbers, secure drawing equipment, and report non-routine drawing events to management and assist in corrective action.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Perform other duties and work on special projects.

WORK SCHEDULE:

FULL-TIME VARIABLE AS SCHEDULED SUNDAY-SATURDAY

Three Investigator Assistant positions are available with this requisition, candidates who apply will be considered for the three positions.

12 months experience as investigator/inspector (e.g., law enforcement officer, insurance investigator); valid driver s license.

-Or 18 months training or 18 months experience in receipt, research & resolution of public complaints involving possible violations of company/agency policies & procedures or state/federal laws & rules; valid driver s license.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job

Skills:

Investigation, Customer Service, Security, Surveillance, Basic Documentation, Active Learning, Adaptability, Customer Focus, Flexibility, Teamwork

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

OCSEA/AFSCME bargaining unit position.

Promotional/lateral transfers honored pursuant to the bargaining agreement.

EXTERNAL APPLICANTS INVITED

NOTE:

You are required to submit your resume as an attachment with…