Police Dispatcher

Overview

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $20.00 per hour, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Working under general direction, the Police Dispatcher serves staff, faculty, students, and community in a manner that is consistent with the educational philosophy and principles of Case Western Reserve University. The primary objective of the police dispatcher position is to coordinate emergency and non-emergency response and communications to all emergencies. Duties include prioritizing requests for service, while positively representing the university and upholding the reputation of the Division of Public Safety;

serve as the university's information hub and recorder for all emergency and non-emergency situations; and monitor, access, edit sensitive and confidential systems to ensure the university operates without interruption.

• Receive, transmit, and dispatch all police, security, maintenance, parking and outside support agencies on multi-based radio communications. Receive, handle and/or transfer all calls (emergency and non-emergency) on a five-line phone system and an automated call management system. Gather and compile information for management use via computer-aided dispatch. (25%)
• Monitor three alarm systems and receive all alarms, security breaches, safety hazards. Initiate and follow-up on routine and non-routine email correspondence. Monitor, receive emergency calls and texts via university emergency phones and App Armor software. Perform, prepare, support, and/or coordinate routine functions such as unlocking/securing doors for staff/ faculty/ students, fire alarm and sprinkler by-passes/re-enables, fire watches, money escorts, parking infractions, traffic control, and additional routine calls for service.
  
  (25%)
• Coordinate, oversee and direct the safe ride safety and responsive transportation programs operations via automated dispatching software. (15%)
• Monitor and utilize the law enforcement automated data system in accordance with state rules and regulations to receive nationwide alerts, enter/retrieve information and provide sensitive personal and vehicle information to requesting police officers as requested. (8%)
• Coordinate all emergency and non-emergency communications, make appropriate notifications, to include sending mass notification to alerts to staff, faculty, students and key community members of potentially hazardous situations via multiple mass notification systems. (7%)
• Monitor, capture and retrieve video from in excess of 1,000 cameras to identify, review and document incidents and provide officer safety (number of cameras increased). (6%)
• Check out and receive keys of daily contractors and vendors. Coordinate, oversee and direct university lost and found program. (6%)
• Perform routine tests of all systems in accordance with written policy and procedures; report any issues and/or malfunctions, i.e. panic alarms, camera operations, emergency phones, radio patching, mass notifications, etc. May direct the work of temporary and/or part-time employees. (6%)

• May assist in training new hires and temporary staff. (1%)
• Perform other tasks as assigned; learn new systems/upgrades as implemented. (1%)

Department:
Frequent communication in person, via telephone and/or radio with: directors, managers, police officer in charge, police officers, mobile and facility security officers, contract security guards, security system's manager, fire and security technician and Access Services.

University:
Daily communication in person, via telephone and/or radio with: directors, managers, supervisors, coordinators, maintenance customer service, information technology services, faculty and staff.

External:
Frequent communication with emergency response agencies, i.e. Cleveland Fire, Police and Emergency Medical Services, Cleveland Heights Fire, Police and Emergency Medical Services, University Circle Police, contractors, vendors, and visitors.

Students:
Daily communication in person, telephone and/or text with Case Western Reserve University students to exchange information.

No direct supervision of staff employees but does direct part-time staff while on duty.

Experience: A minimum of 1 year of call center or telephone operator experience. Experience in public safety/security or a related field preferred.

Education/Certification: High school education required. Two-year degree in Law Enforcement/Criminal Justice preferred. Must be able to successfully receive Law Enforcement Automated Data System certification. Public Safety…