Security Representative

Rock Hall Culture Statement

At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging.

The Security Representative is responsible for delivering superior visitor service, providing accurate information to visitors, and monitoring the Museum and its assets to ensure a safe and secure environment for visitors and employees.

We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply.

• Provides superior service using Fans First principles and information to visitors.
• Welcomes, assists, and directs visitors in an exceptionally courteous manner.
• Provides information to visitors on exhibits, facilities, ticketing, policies and procedures, parking, directions, local accommodations, and attractions.
• Assists to resolve visitor complaints quickly and effectively.
• Assists visitors needing special accommodations.
• Maintains cleanliness of assigned areas both internal and external, including moving stanchions, or other objects to maintain traffic flow or assisting with removal of snow or placement of snow melting substances to ensure safe entry/exit to facility.
• Assists to control visitor traffic flow and queuing visitors in accordance with Museum visitor regulations.
• Monitors assigned area within Museum to ensure safe and secure environment for visitors and employees.
• Patrols assigned areas, including galleries, plaza areas, exterior grounds, exterior doors and loading dock, Key Plaza, and Key Plaza valet/turn‑around area, for theft, vandalism, injured or unruly individuals. Reports any problems to Security Manager or supervisor on duty.
• Polite informs visitors about the Museum's rules, including no smoking, touching certain exhibits is prohibited, and picture taking in the Museum is not allowed.
• Provides escorts to employees as needed or requested.
• Responds to emergency situations by providing visitors and employees with assistance, and helps investigate accidents or other emergency incidents which occur on Museum premises and assists with completing incident reports.
• Acts as liaison to EMS/paramedics.
• Manages the fire suppression system.
• Responsible for radio dispatch and communications.
• Maintains accurate shift and radio log of all daily activities.
• Maintains accurate and systematic Incident Report filing system.
• Assists all co‑employees as requested. Duties include but may not be limited to the above.

• High school graduate or equivalent. Ability to read and demonstrate basic oral, written, mathematical and manual skills. Ability to communicate in standard English.

• Flexible availability, including evenings, weekends, holidays, and the ability to work rotating shifts and on short notice.

• Previous customer service experience.
• Appreciation of Rock & Roll and/or music history.
• Confident verbal communication skills.
• Ability to successfully pass a Rock and Roll Hall of Fame and Museum reference check and background investigation.
• Ability to wear a complete uniform including earphones/radio headset.
• Computer literate.

• Environmental Parameters:
  Ability to work in a windowless office. Ability to work in an environment with loud noise, such as house music, or machinery. Ability to work both inside and outdoors in all weather conditions.
• Physical Demands:
  • Strength:
    Ability to lift/move items weighing up to 10 lbs. (approximately).
  • Ability to hear accurately to interact with the public and co‑workers. Demonstrate clarity of vision; judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to visually determine the accuracy of work done and observe/assess possible threats to safety.
  • Ability to ascend or descend ladders and stairs. Ability to bend body downwards and forward by bending spine at waist to access areas closer to the ground. Ability to bend legs at knee.
  • Ability to extend arms and hands in any direction. Use upper extremities to exert force to move an object forward, and to tug behind.
  • Ability to raise objects from a lower position to a higher position. Ability to perceive attributes of objects, such as size, shape, and characteristics. Ability to perform tasks concurrently. Work involves walking and standing most of the time but involve sitting for periods of time.

• Radio, personal computer, telephone, and other office equipment.

• Physical hazards. General museum and office working conditions. Occasional proximity to situations that are potentially harmful.

• Cognitive:
• Analytical:
  Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
• Communication:
  Ability to be conversant in Museum rules and…